Feedback comments containing any of the following are not permitted:
References to eBay or PayPal investigations
References to law enforcement investigations
Negative statements within Feedback left for a buyer that conflict with the positive rating
Personally identifying information about another member, including real name, address, phone number, or email address
Political, religious or social commentary commentary rather than a genuine comment about the transaction
The comment, reply or follow-up references a completely separate transaction or unrelated experience
Profane, vulgar, obscene or racist language or adult material
Breaches of this policy may result in a range of actions, including:
Feedback rating and/or comment removal
Limits on account privileges
Forfeit of eBay fees on cancelled listings
Loss of PowerSeller status
If you have received Feedback that breaches the Feedback abuse policy, please report it to us. For privacy and security reasons, eBay will not share the result of the investigation with you.
eBay will remove Feedback if the listing meets the Customs Requirements below and the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.
The following text, or very similar text must be included in the listing and be:
In a font size no smaller than the majority of the other text in the item description
Prominently displayed (in the upper half of the description, free-standing, etc.)
International buyers – please note:
Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
Other information a seller may wish to include:
These charges are normally collected by the delivering freight (courier) company or when you pick the item up – do not confuse them for additional P&P charges.
We do not mark merchandise values below value or mark items as 'gifts' - international government regulations prohibit such behaviour.
A member includes another member’s name or phone number in a Feedback comment. eBay will remove the Feedback upon request, and may take actions such as the ones listed above.
Why does eBay have this policy?
Feedback is the foundation of trust on eBay. Abuse of the eBay Feedback system undermines the integrity of the Feedback system and decreases trust within the eBay marketplace. Though Feedback is a member-to-member system, there are specific, limited occasions when eBay will remove Feedback comments.