eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below.

Feedback ratings and comments may be removed in the following instances:

• There is a breach of the Feedback Abuse policy.

• A member is unable to form a legally binding contract at the time the item ended or Feedback was left.  

• A member provided eBay with an email address that is invalid and could not be contacted at the time of the transaction.

• A member mistakenly leaves negative or neutral Feedback intended for another member, informs eBay of the error, and has placed the same Feedback for the correct member.

• If a member is suspended by eBay, negative or neutral Feedback left by that member is removed.  If a member is suspended within 90 days of registration, all Feedback is removed.

• eBay is provided with a valid court order requesting Feedback Removal.

• A buyer fails to respond to a reminder about an unpaid item.

• A trading partner communicates inappropriately through a Resolution Centre case dialogue.

Customs Requirements

We will remove Feedback if the listing meets the Customs Requirements below and the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

The following text, or very similar text must be included in the listing and be:

• In the format below

• In a font size no smaller than the majority of the other text in the item description

• Prominently displayed (in the upper half of the description, free-standing, etc.)

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility.

• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

Other information a seller may wish to include:

• These charges are normally collected by the courier company or when you pick the item up – do not confuse them for additional P&P charges.

• We do not mark merchandise values below value or mark items as 'gifts' - US and International government regulations prohibit such behavior.

Independent Feedback Review on eBay Motors

Independent Feedback Review is only available on eBay Motors and allows members to submit a Feedback comment for review by an independent reviewer. The review services are provided by professional resolution organisations with expertise in resolving automotive and other issues. These organisations are unaffiliated with eBay.

When a member requests a Feedback review, the Feedback comment left for the member filing the complaint will be reviewed by an independent reviewer for a fee. Depending on the decision by the reviewer the Feedback rating may be withdrawn. Withdrawn Feedback is not counted in Feedback scores or ratings, but the Feedback comment remains with an administrative notation from eBay.

Find additional information on the guidelines for Independent Feedback Review.