eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below.

Feedback (ratings and comments) may be removed in the following instances:

• There is a breach of the Feedback Abuse policy

• A member is unable to form a legally binding contract at the time the item ended or Feedback was left.

• A member provided eBay with an email address that is invalid and could not be contacted at the time of the transaction.

• A member mistakenly leaves negative or neutral Feedback intended for another member, informs eBay of the error and has already placed the same Feedback for the correct member.

• If a member is suspended by eBay, negative and neutral Feedback left by that member is removed. If a member is suspended within 90 days of registration, all Feedback is removed.

• A buyer fails to respond to the Unpaid Item process

• When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system

• eBay is provided with a valid court order or cease and desist letter requesting Feedback removal.

Feedback comments may be removed when:

• A member or solicitor on behalf of a member submits a claim of defamation. Since these are not court orders, the Feedback comment will be replaced with an administrative notation and the rating will remain.

Customs Requirements

We will remove Feedback if the listing meets the Customs Requirements below and the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

The following text, or very similar text must be included in the listing and be:

• In the format below

• In a font size no smaller than the majority of the other text in the item description

• Prominently displayed (in the upper half of the description, free-standing, etc.)

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

Other information a seller may wish to include:

• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional P&P charges.

• We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behaviour.

Feedback ratings may be removed when eBay is provided with a ruling or settlement agreement from an eBay-approved certified dispute resolution service or a settlement resolving a lawsuit.