eBay Policy: False or missing contact information

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eBay Policy: False or missing contact information

Note: This page details an eBay policy. For help with this policy, please see the related links at the bottom of this page.

Falsifying or omitting contact information such as your name, address, and/or telephone number when registering on eBay is not permitted. It is also not permitted to use fax or disconnected numbers as a telephone number.

If you believe another member has breached this policy, please report them to us. For privacy and security reasons, eBay will not share the result of the investigation with you.

Why does eBay have this policy?

The success of eBay’s marketplace is dependent on trust. Providing false contact information undermines this principle. Furthermore, trading partners need to be able to communicate with each other. False contact information clearly impedes communication between members and increases the likelihood of Unpaid Items, disputes, negative feedback and other problems.

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