Personal information, such as names, addresses, passwords, credit card numbers, are confidential. Personal information can be valuable to individuals trying to defraud eBay members. This could result in eBay members receiving “spoof” emails requesting that they enter their personal information. eBay will never ask a member to send confidential personal information by email. If eBay ever does request such information, eBay will always direct its members to the eBay site. With very few exceptions, members can submit the requested information through “My eBay”.

If you receive an email requesting passwords, credit card numbers or other confidential information, please refer to the Email and Websites Impersonating eBay page for more information as well as instructions that enable you to report the spoof email. If you’ve already submitted information as a result of a spoof email, go to the Securing Your Account and Reporting Account Theft page for additional steps to take, as well as information about how to contact eBay for assistance.

eBay has this policy to help members protect their personal information, and to avoid becoming victims of unscrupulous individuals.