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Transaction Interference

  • Members are not allowed to interfere with another member's transaction.

  • Members may not contact a seller and offer to buy a listed item outside the eBay online marketplace.

  • Members are not permitted to email buyers in an open or completed transaction to warn them away from a seller or item. If you have a problem with a transaction, please use the Feedback Forum and our Item Not Received or Significantly Not as Described Process.

Breaches of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

Some Examples

You've found the perfect dinner set on eBay for your party this weekend. Unfortunately, the auction-style listing doesn't end for another six days. You decide to email the seller with an offer to buy the set immediately using an overnight postal service. This is a breach of the Transaction Interference policy on eBay.

Additional Information

To report a breach of eBay’s Transaction Interference policy:

  1. Contact Customer Support by choosing “Contact Us” on the left side of any Help page.

  2. Include the appropriate information, including any relevant emails, with full descriptions in the subject line and complete email headers. If you need help finding an email header, you can learn more about displaying complete headers for your email program.

  3. Only report a case once; multiple emails about the same case will hinder an investigation.

Why does eBay have this policy?

eBay has this policy to protect the community from potentially fraudulent transactions that are more likely to occur outside of the online eBay marketplace. Remember: if the seller offers to sell you the item directly without bidding on or winning the item on eBay, this is a breach of eBay policy and your purchase is not protected by our Feedback system and buyer protection services. Please report it to us immediately.

Contact Customer Support

Report breaches of eBay policy or problems with another eBay member.

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