Selling Manager Pro: Using Auto Text to insert buyer and listing information
In Selling Manager Pro, you can use AutoText to personalise your buyer emails by automatically inserting the buyer's name, listing URL, or other variable text.
To insert Auto Text:Click My eBay at the top of most eBay pages. You may need to sign in.
Place your pointer over the Account tab, and then click Manage communications with buyers.
On the next page, click the kind of email you want to edit.
Click the Add a message link.
In the text box where you enter the message to your buyer, place the cursor where you want to include the Auto Text.
Select the text you want to include from the Add to message list on the right. It will be inserted at that spot in the message.
Note: To preview the Auto Text variables before sending an email, click the Preview link near the bottom of the page.
Once you're finished editing your message, click the Save button.
Note: The Auto Text displays in the message where you placed your cursor, enclosed in {curly brackets}. When you send the email, the {Auto Text} will be replaced by the Auto Text variable you chose (for example, the individual buyer's name).
AutoText options
If the AutoText drop-down list is not displayed in your web browser, you can copy and paste the {AutoText} variables from the list below:
Buyer information |
|
Buyer User ID |
{BUYERUSERNAME} |
Buyer name |
{B_FULLNAME} |
Buyer first name |
{B_FIRSTNAME} |
Buyer last name |
{B_LASTNAME} |
Buyer street 1 |
{B_STREET1} |
Buyer street 2 |
{B_STREET2} |
Buyer city |
{B_CITY} |
Buyer county |
{B_STATE} |
Buyer postcode |
{B_ZIPCODE} |
Buyer country |
{B_COUNTRY} |
Transaction information |
|
Sales record number |
{SALESRECORDNUMBER} |
Item number |
{ITEM#} |
Item title |
{TITLE} |
Link to listing |
{ITEMLINK} |
Postage options |
{SHIPPING_OPTIONS} |
Track delivery link |
{TRACKSHIPMENTLINK} |
Notes to buyer |
{BUYER_NOTE} |
Discounts or Charges |
{OTHER_FEES} |
Closing price |
{OTHER_FEES}{CLOSING$} This field is the price per item. Use the {QUANTITY} variable to reflect multiple purchases when your buyer buys more than one item in a single transaction. |
Total price |
{TOTAL$} |
Quantity |
{QUANTITY} |
Feedback link |
{FEEDBACKLINK} Adds a link to the Feedback page. |
Refund Amount |
{REFUND_AMOUNT} |
Variation details |
{VARIATION} |
Favorites list |
{FAVORITESLIST} Includes a link to a page where buyer can add you to their favorite sellers and stores list. |
P&P fee |
{S&H} |
VAT |
{TOTALVATAMOUNT} |
Payment accepted |
{S_PAYMENT} Lists which payment methods are accepted. |
Payment instructions |
{PAYMENTINSTRUCTIONS} Lists accepted payment methods and other relevant information. |
Postage calculator |
{SHIPPINGCALCULATOR} |
Transaction table |
{TXTABLE} Includes table with item, quantity and price. |
Checkout link |
{PAYNOWLINK} |
Dispatch date |
{SHIPPEDDATE} |
Seller information |
|
Seller User ID |
{SELLERUSERNAME} |
Seller name |
{S_FULLNAME} |
Seller first name |
{B_FIRSTNAME} |
Seller last name |
{B_LASTNAME} |
Seller email address |
{S_EMAIL} |
Seller phone number |
{S_PHONE} |
Seller street 1 |
{S_STREET1} |
Seller street 2 |
{S_STREET2} |
Seller city |
{S_CITY} |
Seller postcode |
{S_ZIPCODE} |
Seller country |
{S_COUNTRY} |
Basket
