You need to specify a returns policy when listing an item on eBay, even if your policy is to not accept returns. Specifying a clear returns policy can give buyers confidence to bid or buy and prevent problems after the sale.
Keep in mind that even if you don't accept returns, buyers can open an eBay Buyer Protection case if they don't receive an item, or if an item doesn't match the listing description.
Learn more about creating your returns policy.
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