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Requesting a final value fee credit

You can request a final value fee credit if you and your buyer agree to cancel a transaction or if a buyer doesn't pay for an item. The table below explains how to request a credit. If you qualify for a final value fee credit, it will be credited to your seller account 7-10 days after you close the case. The credit will be applied to future listing fees or, you can request a refund from eBay.

What happened

How to request a credit

What happens next

You and the buyer agreed to cancel a transaction

  • Go to the Resolution Centre to open a case

  • Under I sold an item, select I want to cancel a transaction

You can do this any time after the listing ends, up to 45 days after the sale.

Note: Cancelling a transaction doesn't remove any negative or neutral Feedback left by the buyer.

  • The buyer has 7 days to respond to your case. If you haven't heard back after 7 days, you can close the case and you'll receive your final value fee credit.

  • You need to close your case within 60 days of the transaction. On the 61st day after the end of the transaction, if you haven't closed your case, eBay automatically closes it and you won't receive a final value fee credit.

  • Once your case is closed by you or eBay, you can't reopen the case.

You resolved a transaction problem and issued the buyer a refund

Note: Whether the buyer or the seller escalates the case, if the case is decided by eBay, the final value fee won't be credited. Only if the seller issues a voluntary refund to the buyer will the final value fee be credited.

Plus, the case must be open in the Resolution Centre for you to receive a final value fee credit. You won't receive a credit for cases opened on PayPal.

  • You have 8 calendar days to reply to a case and 3 days to refund the buyer after you receive the returned item.

  • If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee.

  • Once your case is closed by you or eBay, you can't reopen the case.

The buyer didn't pay for an item

  • Go to the Resolution Centre to open a case

  • Under I sold an item, select I haven't received my payment yet

You can do this 2-32 days after the listing ends or immediately after the listing ends if the buyer is no longer registered with eBay.

  • The buyer has 4 days from the time you opened your case to pay or work out other arrangements with you.

  • If the buyer doesn't pay within 4 days, you can close the case and an unpaid item may be recorded on the buyer's account.

  • You need to close your case within 36 days of the transaction. On the 37th day after the end of the transaction, if you haven't closed your case, eBay automatically closes it and you may not receive a final value fee.

  • Once your case is closed by you or eBay, you can't reopen the case.

Note: If you relist your item, you may qualify for an insertion fee credit, but will pay the usual final value fee when the item sells.

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