From collectables to cars, buy and sell all kinds of items on eBay
  Home > Help > Resolving Disputes
Help
Resolving Disputes

It's rare for a transaction to go wrong on eBay, but sometimes problems can occur. If you've got a problem eBay has a variety of processes than can help you resolve it.

eBay Processes
  • Item Not Received or Significantly Not as Described : A buyer may file this if an item was paid for an item but not received, or if it was paid for and received, but it was significantly different from the item description.

  • Unpaid Item: You may use this process if you sold an item but you have not been paid.

  • Mutual Feedback Withdrawal
    Did you receive a feedback you think you didn’t deserve? This process enables you to work with your transaction partner to get it removed.

Related Help topics

Contact Customer Support

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.


About eBay | Announcements | Safety Centre | Partner Centre | VeRO: Protecting Intellectual Property | Policies | Feedback Forum | Site Map | Help
Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time