It's rare for a transaction to go wrong on eBay, but sometimes problems can occur. If you've got a problem eBay has a variety of processes than can help you resolve it.

• Item Not Received or Significantly Not as Described : A buyer may file this if an item was paid for an item but not received, or if it was paid for and received, but it was significantly different from the item description.

• Unpaid Item: You may use this process if you sold an item but you have not been paid.

• Mutual Feedback Withdrawal
  Did you receive a feedback you think you didn’t deserve? This process enables you to work with your transaction partner to get it removed.

Related Help topics

• Sold Listings View: Overview
• Tracking Sales Status
• Changing Payment and Shipping Status
• Tracking Emails Related to a Listing
• Emailing Buyers
• Managing Feedback
• Printing Invoices and Shipping Labels
• Archiving Sold Listings