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Avoiding Transaction Problems – Tips for Sellers

As a seller, you can take the following steps to ensure that your experience is successful.

Creating and managing your listing

Avoiding Unpaid Items

eBay's research has shown that taking a few simple steps can significantly reduce the chances of buyers backing out of purchases:

  • Make it easy for your buyers to pay by offering PayPal.

  • Include detailed postage and packing information in the item description as well as the location of the item.

  • Use Immediate Payments for fixed-price listings and listings where you use the "Buy It Now" option.

After the listing ends

  • Use a postal service that provides a tracking number. This can help resolve disputes in cases where a buyer doesn't receive an item or receives a broken item.

  • Keep your postal receipts as proof that the item was sent.

  • Keep any proof of your item's authenticity.

  • Verify payment before sending items (including holding cheques until they clear).

  • Learn to recognise counterfeit schemes.

  • Only send items to the verified billing address on the buyer's credit card account (if applicable).

  • Use extra caution with international payments and revised postage information,

If you believe a buyer bought or attempted to buy your item with intent to defraud, please click one of the links on the Receiving Payments page to report the buyer.

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