The Get It Fast programme gives buyers added confidence that an item will arrive quickly. Participating in the programme is an excellent way to increase your sales of seasonal and gift items. Buyers can search specifically for Get It Fast items.

To participate in the programme, select the “Get It Fast” check box in the Postage section of the Sell Your Item form when you list an item. By designating your item as a Get It Fast item, you commit to do the following:

• Offer at least one domestic expedited shipping service. On the Sell Your Item form, add an expedited service (such as Royal Mail Special Delivery or Parcelforce 24) to the list of domestic shipping services that you offer. You can still offer other shipping services, including other expedited services.

• Ship the item within one business day of receiving cleared payment. On the Sell Your Item form, select “1 business day” from the pull-down menu for “Domestic handling time.”

You should also offer buyers a quick and safe payment method, such as PayPal. If you do offer PayPal, you may also want to use the “Require immediate payment” option. This will further encourage the buyer to complete their payment right away and enable you to ship the item sooner.

Important: By selecting the Get It Fast option, you are committing to ship the item within one business day of receiving a cleared payment, even if the buyer does not select an expedited shipping service. You should take this commitment seriously to avoid receiving negative feedback from buyers.

Estimated delivery date

Get It Fast listings display an estimated delivery date (for example, “as soon as September 6”) to let buyers know how soon they can receive the item if they pay right away and select the fastest shipping service. The estimated delivery date is calculated by taking the current date, adding your domestic handling time (1 business day), and then adding the delivery time of the fastest shipping service you offer (for example, 1 business day for Royal Mail Special Delivery). Estimated delivery times are also shown for other shipping services that you offer.

Example

The following example illustrates how the Get It Fast programme works. (The example assumes that December 20 through 23 are all business days.)

On December 20, you list an item with a Buy It Now price and select the Get It Fast option. You specify that your domestic handling time is 1 business day, and you offer Royal Mail Special Delivery as one of your shipping services. You also offer PayPal as a payment method.

On December 21, a buyer is looking for a last-minute Christmas gift and sees your listing. A message in the listing states that the buyer can receive the item “as soon as December 23” under certain conditions. The buyer purchases the item using Buy It Now and pays right away with PayPal. The buyer selects Royal Mail Special Delivery as the shipping service.

On December 22, after confirming you’ve received the cleared payment, you ship the item using Royal Mail Special Delivery.

On December 23, the buyer receives the item—in time for Christmas—and leaves positive feedback for you.

Notes:

• A “cleared” payment means that the funds from the buyer’s payment have been deposited into your account.

• “Business days” are normal weekdays. Saturdays, Sundays, and major holidays do not count as business days.

• The Get It Fast feature applies only as long as your item has a Buy It Now price. If you have an auction-style listing with a Buy It Now price, the Get It Fast logo and messages (as well as the Buy It Now price) disappear from your listing once the first bid is placed.