If your listed item doesn't sell or if your buyer doesn't pay, you may qualify for an Insertion Fee credit by relisting the item. If the item sells the second time, eBay will credit the Insertion Fee for the relisting to your eBay account.

Tips:

• If your item didn't sell the first time, you may want to come up with a different title, lower the starting price, or add a more detailed item description. Read our tips for selling relisted items.

• If you want a refund for credits in your eBay account, see Requesting a refund from eBay (for sellers).

Important: If your original listing resulted in an unpaid item, open a case in our Resolution Centre. This can help you resolve the problem with the buyer or get credited for the Final Value Fee. The Final Value Fee credit must be posted to your eBay account before you can receive the Insertion Fee credit when you relist.

Important: Insertion Fee credits are automatic, so you don't need to send a request to receive one. eBay automatically issues the credit to your account as long as your listing meets the requirements below. Once your item sells, the credit is posted to your account.

Requirements for Insertion Fee credit

• This offer applies only to the Insertion Fee and not fees for options such as Bold or Highlight. After your relisted item sells, you'll be charged the applicable Final Value Fee .

• You need to use the official Relist feature in order to receive the Insertion Fee credit.

• The relisted item must end with a winning buyer. If the item doesn't sell the second time, the Insertion Fee isn't credited.

• Only the first relisting of an item is eligible. Subsequent relistings of the same item don't qualify.

• You need to relist the item within 90 days of the closing date of the original listing.

• The starting price you set for the relisted item must not be greater than that of the original listing.

• You must use the official Relist feature in order to receive the Insertion Fee credit. Copying and pasting the content of the original listing into a new listing, for example, will not enable eBay to track that you are relisting the item and will prevent you from receiving the credit.

• Both the original listing and the relisting must be in auction-style format.

• Both the original listing and the relisting must be single-quantity (not multiple items).

• The relisted item must not have a reserve price if the original listing didn't have one. If it did, the reserve price you set for the relisted item should not be greater than that of the original listing.

• Qualifying unpaid items that are relisted and close successfully will receive a standard relist credit automatically if the item is relisted and sells. Read more about the unpaid item process.

• If you originally listed the item during a promotion and your original Insertion Fee was lower than the Insertion Fee for your relisted item, you'll be credited for the lower of the two fees if your item sells the second time.

• If you lower the start price when you relist your item, you won't receive a credit for any difference in Insertion Fees. This policy applies to listings where there are no bids and the start price change results in a different tier for Insertion Fee pricing.

• Buy It Now and Classified Ad listing formats are not eligible to receive the relisting credit.