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Making sense of your invoice


Invoices are monthly statements of the billing activity on your seller’s account. They summarize your account activity, show you the new amount due, and provide details for the payments, refunds, discounts, credits and fees that were applied to your account during the billing cycle.

How to view your invoice

You can view any invoice from the last 18 months.

To display an invoice:
  1. Go to My eBay, or click My eBay at the top of most eBay pages.

  2. Click the Account tab.

  3. From the “View invoices” pull-down menu, choose the invoice you want to see.

What’s in your invoice

At the top of your invoice, you’ll see the invoice date and other information about your account. Depending on when you created your seller’s account, the invoice date is either the 15th of the month or the last day of the month.

Your rest of your invoice is divided into two sections.

  • Summary of your account activity: This section provides an overview of your invoice by summarizing your last invoice total, any new billing activity since your last invoice, and your new amount due. If the total amount due is £0.99 or greater, it will be charged to the automatic payment method you chose for your account. Learn more about automatic payment methods.

  • Billing details: This section displays the individual payments, refunds, discounts, credits, and new fees that make up the total amount due. If you sell a large number of items and find that this portion of your invoice is too long or detailed, consider switching to a summarized version of your invoice. Learn more about changing your invoice format.

Here’s what’s in your Billing details section.

Billing detail

Description

Payments and refunds

Payments you made or refunds issued by us, such as a refund for overpayment.

Discounts

Discounts on your transaction fees during promotions

Credits

Credits you received, including:

  • Credits for items that you listed or sold, such as Final Value Fee credits, Insertion Fee promotional credits, or Shop Referral credits

  • Miscellaneous credits that aren’t related to a specific item.

New fees

Fees applied to your account, including:

  • Transaction fees, such as Insertion Fees, Final Value Fees, and listing upgrade fees for items you listed for sale.

  • Monthly and one-time fees for subscriptions or other fees that are applied once a month, including eBay Shop subscriptions, seller tool subscriptions, late fees, and declined payment fees.

Depending on your account activity, your billing details might not include all of these sections. For example, if you didn’t receive any credits, your invoice won’t contain a Credits section.

Note: When a promotion reduces the price of a fee, we show the fee’s reduced price in the New fees section. Discounts that are calculated at the time of invoicing appear in the Discounts section of your billing details.

Why the amount due can differ from the amount charged

Sometimes, there can be a slight difference between the total amount due on your invoice and the amount that’s charged to your payment method on file. That’s because a few days pass between the time your invoice is calculated and the time the payment is processed. During this time, we apply recent credits to your account, such as payments and item-based credits, but we don’t include any new charges. Those new fees will appear on your next invoice.

If you don’t want to apply your credits to your payment, you can change your seller billing preferences in My eBay.  With this change, any credits applied to your account after we create an invoice will apply to next month's invoice amount. This setting does not affect payments, which will always apply to your payment deduction amount.

Why you might see a rounding adjustment

Your account balance can appear to be off by a few pence when compared to a manual calculation of your invoice line items. This is because we round off Final Value fees, which sometimes contain a fraction of a penny. Learn more about how Final Value fees are calculated.

What to do if your account balance is past due

If your account balance is past due, you can make a one-time payment to pay your balance in full.

If you've set up an automatic payment method and your account balance is past due, you might need to update your automatic payment method. You’ll be asked to sign in before proceeding.

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