Skip to main content
BuyMy eBaySellCommunityContact usHelp
  Home > Help >Selling & seller fees>Resolving selling problems>Activity limits on buyers
Help
Search Help pages
(Does not search for items or products)
 Searchtips
Limits on buyer activity


If you're a new buyer, you should be aware that on, occasion, we may place limits on buying activity.

Why are there limits on buying activity?

We might restrict a person's buying activity if we notice a change in the way they purchase. For example, we notice:

  • A sudden, large increase in the number of items a person is buying 

  • A sudden, large increase in the price of the items a person is buying 

  • A new buyer is making many purchases or purchasing expensive items

These restrictions are similar to the limits a credit card company might place on your card if they notice an unusual increase in activity. Limits on buyer activities are based on statistical information, and aimed at reducing the chances of unpaid items. Not only does it protect you, it protects our sellers and eBay. These limits are here to penalise you, nor do they reflect on whether you are untrustworthy. They're also not based on your bank account balance, your credit card limit or your ability to pay for the items purchased.

Note: These limits are placed by eBay, not by individual sellers. We can't remove these limits, even if a seller requests it.

How are these limits removed?

We'll remove the limit on a buyer's activity once we confirm that the buyer's purchases are legitimate and being completed successfully. One way we see this is through Feedback. If you're a new buyer, you may see your limit removed as your Feedback score increases.

We're also more likely to remove these limits for a buyer who verifies his or her identity. There are a few ways to do this:

Note: Not all members will have these options available, and they don't automatically remove buyer limits.

What are the rules for bidding £15,000 or more?

To place a bid of £15,000 or more, you'll need to provide a valid credit card. Your card won't be charged. This requirement helps make sure that members making large purchases are of legal age and serious about completing the transaction.

You need to provide this information only once. We encourage you to take these steps before bidding on an item that might go above this price.

Contact Customer Support
If you're looking for more help or have a question to ask, contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.