When you sell on eBay, you're working directly with the eBay community. eBay provides you with ways you can limit your transaction to people you feel comfortable with. There are several ways you can manage bidders and buyers. You should review all of the information provided before using these tools.

For your listings you can:

• Block bidders and buyers for any of your listings

• Cancel bids for your item listing

You can set up buyer requirements for your listings by going to the Seller Preferences section in My eBay. These requirements are based on characteristics, rather than specific User IDs. For example, you can block all buyers that have a negative Feedback score.

Viewing bidder information

When you list an item, you can view detailed information on your bidders from the Bid History and Bidding Details pages. To keep eBay a safe place for buyers and sellers, eBay limits how bid history information is displayed. When the highest bid, reserve or Buy It Now price on an item reaches or exceeds a certain level, other members cannot see member-specific information, such as User IDs, for bidders on this item. Only the seller can see a bidder’s User ID.

Bidders and sellers are assigned anonymous names, such as Bidder 1 and Seller 1, which are used consistently throughout an item’s bid history. Regardless of the current high bid, when your reserve or Buy It Now price is initially set at a certain level, User IDs will appear as anonymous names throughout the duration of the auction, even if you lower the price. Anonymous names may also appear more than once in the bid history and may represent different bidders from different auctions.

Note: The price or bid amount at which User IDs are no longer viewable is determined by eBay and varies by country.

Blocking bidders and buyers

If you know that you don't want to sell to certain eBay members, you can put them on your blocked list. Members on that list will not be able to bid on any of your listings until you remove them from the list. You can block up to 5,000 User IDs.

To remove a bidder/buyer from your blocked list, delete the User ID (s) in the text box and click the Submit button.
Note: You should inform the eBay members after lifting the block, so that they can resume bidding on your items.

Cancelling bids

In general, sellers should not cancel bids on their auctions.

Legitimate reasons to cancel a bid include:

• A bidder contacts you to back out of the bid.

• You cannot verify the identity of the bidder after trying all reasonable means of contact.

Important: Bids cannot be reinstated once they've been cancelled.

Note: You are also able to cancel bids when you end your listing early.