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Placing your Shop on holiday

If you're going to be away, avoid leaving buyers hanging by using eBay Shop holiday settings. You can make your fixed price listings unavailable, and show buyers a message to let them know there might be a delay in receiving their purchases.

Turning on your Shop holiday settings

When you turn on your holiday settings, we display a message in your listings letting your buyers know you're on holiday. You can also add a customised message to your Shopfront.

To turn on and change Shop holiday settings:
  1. Go to My eBay and click Manage My Shop on the left side of the page.

  2. Under Related Links on the left side of the page, click Holiday Settings.

  3. In the Shop holiday settings section, select Turn on.

  4. If you'd like to put your fixed price listings on hold while you're away, tick the box next to Hide and block purchases for my fixed price listings.

  5. If you'd like buyers to see a return date, select Display a return date, and enter a date.

  6. Edit the default text in the Message to display on your Shopfront section if you would like to customise it.

  7. Click Apply at the bottom of the page.

Note: You'll still be charged the normal fees (such as your Shop subscription fee and listing-related fees) while holiday settings are on.

Turning off your Shop holiday settings

If your holiday settings are on, they'll remain in effect until you return to the holiday settings page and turn them off.

To turn Shop holiday settings off:
  1. Go to My eBay and click Manage My Shop on the left side of the page.

  2. Under Related Links on the left side of the page, click Holiday Settings.

  3. In the Shop holiday settings section, select Turn off.

  4. Click Apply at the bottom of the page.

Making your fixed price listings unavailable

This option hides all of your fixed price listings so buyers don't see them in your Shop, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages.

Using this option means you can avoid having buyers pay for items and then wait longer than expected to receive them from you  - without having to end all of your listings and re-start them once you're back.

  • Only your fixed price listings will be hidden. All auction-style and Classified Ad listings will continue to appear to buyers as they normally do.

  • Buyers who have already purchased items from these listings will still be able to view them, and buyers who have added your listing to their Watch list can still purchase them.

  • All other characteristics of your fixed price listings will proceed as usual, except they will be hidden from the view of buyers. For example, listings may expire if they aren't scheduled to be automatically renewed or relisted.

  • Your fixed price listings will remain hidden until you return to the holiday settings and turn this option off.

  • While your listing pages will become hidden almost immediately, their titles may continue to appear in searches for several minutes and in categories for up to a few hours.

Letting buyers know you're away

In addition to hiding your fixed price listings, you can help avoid negative Feedback and poor detailed seller ratings by show buyers a message to let them know you're away.

Displaying a holiday message in your listings
When you turn on holiday settings, we place an automated message above the item descriptions of all of your active listings so that buyers know you're away. It's a good idea to select a date by which you expect to return. You can come back to the holiday settings page to change this date if needed. You can also update your Shop listing frame to let buyers know you're away.
Displaying a holiday message in your eBay Shop
When you turn on your holiday settings, you can also write a customised message that we'll display in your Shop. This message appears below your Shop custom header, if you have chosen to display one, without affecting any text you have saved in that area. You can use the default holiday message that we provide or create one of your own using text. HTML and script tags are not allowed.
Sending an out of office reply
If you're not planning to check your email for a while, use the out of office reply in eBay Messages. Anyone who sends you an email through eBay will receive an automated reply (you can customise it) so they know that you're not responding to your messages. It's a good idea to set up an out of office reply for your email account as well in case buyers use your email address to contact you directly. Check the Help for your email service or email program to find out how to do this.
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