Going on holiday? You can use your eBay Shop holiday settings to make sure your buyers don't have a negative shopping experience by buying items and unexpectedly waiting a long time to receive them.
When you turn on your holiday settings, we display a message in your listings letting your buyers know you're on holiday. You can also add a customised message to your shopfront.
Changing your eBay Shop holiday settings
To turn on your shop holiday settings:Click the Messages tab in My eBay
Select Change settings on the top right-hand side of the page
In the shop holiday settings section, select Turn on
If you'd like to hide your fixed price listings while you're away, select Hide my fixed price listings
If you'd like buyers to see a return date, select Display a return date, and enter a date in the box provided
In the Message to display on your shopfront section, edit the default text displayed in the textbox if you would like to customise it
Note: You will continue to be charged the normal fees (such as your eBay Shop subscription fee and listing-related fees) while holiday settings are on
If your holiday settings are on, they will remain in effect until you return to the holiday settings page and turn them off.
To turn off your holiday settings:Click the Messages tab in My eBay
Select Change settings on the top right-hand side of the page
In the shop holiday settings section, select Turn off
Making your fixed price listings unavailable
What it does: This option hides all of your fixed price listings so buyers don't see them in your shop, in search results, in cross-promotions (where other items are promoted in your listing), or on any other eBay pages. Using this option prevents buyers from having a negative shopping experience—in particular, buying items and waiting longer than expected to receive them from you. This feature also lowers your risk of receiving negative Feedback.
Other information about this option:
Only your fixed price listings will be hidden. All auction-style and other listings will continue to appear to buyers as they normally do
Buyers who have already purchased items from these listings will still be able to view them, and buyers who have added your listing to their watch list can still purchase them
All other characteristics of your fixed price listings will proceed as usual, except they will be hidden from the view of buyers. For example, listings may expire if they aren’t scheduled to be automatically renewed or relisted
Your fixed price listings will remain hidden until you return to the holiday settings and turn this option off
While your listing pages will become hidden almost immediately, their titles may continue to appear in searches for several minutes and in categories for up to a few hours
Displaying a holiday message in your listings
What it does: This option will place a message above the item descriptions of all of your active listings, including auction-style and regular fixed price listings (if you have not chosen to hide them from buyers).
Note: Due to eBay policy restrictions, you must use the standard holiday message provided. You’ll need to select a date by which you expect to return. You can come back to the holiday settings page to change this date if needed.
Displaying a holiday message in your eBay Shop
What it does: This option lets you place a message in your eBay Shop pages, informing buyers that you will be away on holiday. This message appears below your custom header, if you have chosen to display one, without affecting any text you have saved in that area.
Note: You can use a default holiday message that we provide or create one of your own using text. HTML and script tags are not allowed.
Sending an out of office reply
If you're going on holiday or not planning to check your email for a while, use the out of office reply to let anyone who tries to contact you know that you're not responding to your messages. When you set up an out of office reply, any email you receive will be replied to with the message you create.
Learn more about sending an out of office reply
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