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Resolving selling problems
Sell with confidence. Find out how you can avoid transaction problems and resolve issues.
Solve a problem
Click the Advanced link at the top of the eBay home page. On the left side of the page, click Find contact information and follow the instructions.
First, contact your to find out what's going on. If you don’t get a response, you can report an unpaid item in the Resolution Centre or use Unpaid Item Assistant to open and close unpaid item cases on your behalf. If you open an unpaid item case in the Resolution Centre, and the buyer still doesn't pay, you can receive a final value fee credit on the transaction. You can then make a Second Chance Offer to another bidder, or relist the item. If you relist the item, you may qualify for an insertion fee credit.
How sellers can avoid transaction problems
Beyond the basics
Reporting inappropriate trading
Creating legally compliant listings
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.