Important news for sellers
Sell with confidence. Find out how you can avoid transaction problems and resolve problems.
I haven't been paid. What can I do?
What are the rules and policies for listing items on eBay?
Why did eBay remove my listing?
How sellers can avoid transaction problems
These tips can help make your transactions trouble-free.
Knowing your buyer
The more you know about your buyer, the better your chances of a successful sale.
What to do when a buyer doesn't pay (unpaid item process)
When a buyer doesn't pay, we’ll work with you to help resolve the situation.
Using Unpaid Item Assistant
Set up this tool on your account preferences to automatically open and close unpaid item cases on your behalf.
Cancelling a transaction
Find out what to do if you and your buyer agree not to complete a sale
Resolving transaction problems in the Resolution Centre
If you have a problem with a transaction, contact your buyer. If that doesn't work, you can open a case in our Resolution Centre.
Contacting eBay members
Trying to get in touch with someone? Find out how.
Communicating with your trading partner
Sometimes miscommunication happens. Get tips on how to work things out.
Handling problems with your buyer
Learn what to do if you think your buyer is breaching eBay policies, or if you are having other problems with a buyer.
Limits on buyer activity
To protect sellers, we sometimes step in to restrict what buyers can do.
Listing and selling allowances for eBay sellers
To help you become a successful seller and to ensure a safe experience for all eBay members, your selling privileges may be limited.
Reporting inappropriate tradingWhen members report cases of inappropriate buying or selling, we'll try to resolve the issue.
eBay's role when you need to resolve a problemOur goal is to promote a safe place for our members to buy and sell. See what we can do if you have any problems.
Responding to a case when your buyer doesn't receive an item
If your buyer reports not receiving an item, you'll be given options for responding to the case.
Responding to a case when the item doesn't match the listing descriptionLearn about your options if a buyer reports that the item doesn't match your description.
Run your seller performance report
Review factors affecting your detailed seller and gain insight into how you can improve them.
Receiving a returned item and refunding your buyer
In some cases, a buyer may need to return an item to you for a refund.
If a buyer has a problem with a transaction, we may refund the buyer directly and seek reimbursement from you.
Creating legally compliant listingsRead our guidelines to help you understand basic legal issues for buying and selling.
Trademark and domain name basicsFind out why intellectual property rights must be protected.
Copyright basicsUnderstand the basics of copyright laws before you list your items.
Have a question? We can help.
Get help from other eBay members. Visit the Answer Centre to post a question.
Find a member
Open a case in our Resolution Centre
Knowing the rules for sellers
Unpaid item policy
Buying practices policy