Contact your buyer. Like everyone, buyers can have emergencies or computer problems. The buyer may not be able to reply immediately for a number of reasons. If the buyer doesn't reply to your email, you may want to request their contact details and give them a call.

Send a payment reminder. Send your winning buyer a friendly payment reminder between 3 and 30 days after the listing closes. Learn more.

Open a case in our Resolution Centre. If you still don’t get a response from the buyer, or if you feel that you won't receive payment, you can open an unpaid item case in our Resolution Centre 7 to 45 days after the sale. Your buyer is notified immediately and given an opportunity to respond. If the buyer doesn’t respond within 7 days, or you’re unable to reach an agreement with the buyer, you can close the case and you’ll automatically receive a credit for your Final Value Fee. Read more about the Resolution Centre and instructions for what to do if a buyer doesn’t pay. To open a new case go to the Resolution Centre and follow the instructions.

Offer the item for sale again. You can extend a Second Chance Offer to another bidder, or relist the item and you may qualify for a credit on your Insertion Fee.