If your seller account is in credit by £1.00 or more, you can ask us to pay the balance back to you. (If your seller account is in credit, your account balance will be displayed as a negative number.) To view your account balance, go to the Seller Account page.

When will we send the refund?

• For Direct Debit and credit and debit card refunds, we can only send the refund to the card or bank account we have on file for automated monthly payments. If you need to change or add a payment method, go to the Seller Account Payment Options page. Note: Direct Debit and debit card refunds are not available to eBay.ie sellers.

• For PayPal, we can send you a refund if you’ve made a payment on your eBay account using PayPal before. The payment just needs to have been greater than the refund amount and made in the last 270 days.

• Request a refund now

To request a refund:

Were you looking for something else?

These links might help:

• My buyer dropped out of the transaction. How do I get the Final Value Fee credit?

• Can I get an Insertion Fee refund if I listed an item accidentally, ended the listing early or didn't make a sale?

• I'd like to access the money in my PayPal account.