Feedback abuse

A buyer includes your phone number, address, or profane language in a Feedback comment

Learn more about Feedback abuse, resolving Feedback problems, and requesting Feedback revision.

√ Contact us.

Feedback manipulation

A buyer attempts to damage your (or another member's) Feedback score or detailed seller ratings (DSRs).

Learn more about Feedback manipulation, resolving Feedback problems, and requesting Feedback revision.

√ Contact us.

Feedback extortion

A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide a full or partial refund, a return that falls outside applicable legal requirements and conditions stated clearly in your listing, goods or services not included in your original listing.

Learn more about Feedback extortion.

√ Report it. Send us the email you received.

Unpaid item

A buyer didn't pay for an item.

Find out what to do when a buyer doesn't pay.

√ If you can't work it out by communicating with your buyer, you can open a case in the Resolution Centre.

Unwelcome bidding or buying

A buyer is bidding on your item just to leave you negative Feedback.

Learn more about unwelcome and malicious buying.

√ Select buyer requirements to block buyers who don't meet certain criteria.

√ Require immediate payment on Buy it now and eBay Shops listings.

√ Place the member on your blocked bidder/buyer list.

√ Cancel bids.

Customs fraud

A buyer asks you to provide false information on a customs declaration form.

Learn more about encouraging illegal activity.

√ Report it.

Problems with an eBay Buyer Protection case

You're trying to resolve a problem with a buyer using our Resolution Centre and the buyer is abusing the process.

Learn more about resolving transaction problems in the Resolution Centre.

√ Report it.

Another problem

Get help with other eBay transaction problems or safety concerns.

Learn more about resolving selling problems.

√ Contact us.