Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. It's available to all sellers who have received 10 or more detailed seller ratings (DSRs).
Understanding the Seller Dashboard
Your Summary view
The Summary box provides a quick overview of your performance and the levels you've earned in 5 specific categories. For example, the Performance
section might show that you are an eBay Top-rated seller and the PowerSeller level section might show that you are a Titanium-level PowerSeller.
The highest performance rating is eBay Top-rated seller. As an eBay Top-rated seller, you receive a badge 
that buyers can see in your listings and in your Feedback Profile. You can also see your badge on the seller performance detail page.
PowerSeller levels include Bronze, Silver, Gold, Platinum, and Titanium depending on the number of items you've sold or the dollar amount of your sales.
There will be an alert icon 
if your current seller performance standing, such as eBay Top-rated seller status, is at risk.
You'll also see an error icon 
if your performance is below standard. Customer service issues are the usual reasons a seller is rated as below standard. If your performance is below standard, your search visibility will be lower and you may also face selling limits.
Your Seller performance page
Click the Performance status button in the Summary box to see your Seller performance page.
The chart on the Seller performance page shows you:
Whether your seller performance is Top-rated, above standard, or below standard
Links to view your status in the countries that have the eBay Top-rated seller programme
A table that shows your current performance and your last evaluation by average rating and percentage of low DSRs (1s and 2s), and the required performance level
Information on eBay Buyer Protection cases that are opened (cases your buyers opened in the eBay or PayPal Resolution Centre that pass checks for buyer abuse or fraud) or closed without seller resolution (cases closed without your response or resolution)
A link to view your 12-month trending data
Your detailed seller ratings chart
The main Seller Dashboard page also displays your DSR chart, which shows your rating in these categories:
Postage & packaging charges
The DSR chart also shows:
Your 3-month, 12-month and 30-day average in each category
Your percentage of low ratings (1s and 2s) in each category for the time period you select
A link to see your detailed seller ratings reports
Your 12-month average if you've had fewer than 400 transactions over the previous 3 calendar months
For 3-month and 12-month periods, the DSRs include:
Only transactions with UK buyers for ratings for UK sellers
Repeat transactions from the same buyer; separate transactions are counted separately
To measure your ratings accurately, we count only 1 and 2 ratings if they come from 2 or more buyers in any evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low DSRs before they are counted.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If you have fewer than 10 ratings in any category, you won't see an average rating or percentage.
Your scores for opened cases and closed cases without seller resolution
The number of eBay Buyer Protection cases—cases opened for items not received or items not matching the listing description—is an important indicator of seller performance. Many buyers who open cases never reach a point where they leave Feedback or detailed seller ratings.
An opened caseis any cased opened in the eBay or PayPal Resolution Centre that passes checks for eligibility.
For sellers with 400 or more transactions over the past 3 months, the case scores are calculated from the last 3 calendar months. For all other sellers, it's calculated from the last 12 calendar months.
Here are the limits for open cases:
eBay Top-rated sellers may have no more than 0.5% of total transactions with open cases. All other sellers can have no more than 1% of total transactions with opened cases.
eBay Top-rated sellers may have no more than 2 opened cases before they receive lower search visibility for listings or removal of eBay Top-rated seller status. All other sellers may have no more than 3 opened cases.
Any case that is escalated and found in your favour will not count toward your seller performance requirements.
Cases are dated according to the transaction date rather than when the case is opened. Safeguards are in place to prevent your seller status being changed by a single buyer.
A closed case without seller resolution is any case in which the seller does not respond and resolve an issue with the buyer, and eBay or PayPal issues a refund. Here are the limits:
Sellers can have no more than 0.3% of their transactions that are closed cases without seller resolution.
To keep lower-volume sellers from being penalized, sellers who aren't eBay Top-rated sellers or PowerSellers are allowed to have 2 closed cases without seller resolution, regardless of percentage of total transactions. On the third closed case without seller resolutions, these sellers face lower search visibility.
You can track your opened cases and closed cases without seller resolution in the Seller Dashboard. Click the See cases link to get specific information about and take action on cases that might affect your seller status. You can also track all your eBay Buyer Protection cases in the Resolution Centre.
You can also review your seller performance report for detailed seller ratings to see a detailed breakdown of how you're doing.
Listing and selling allowances
Most sellers have a listing or selling allowance based on the number of items they sell, or the total dollar value:
The types of items being sold, such as electronics or fashion
Feedback, detailed seller ratings, and history of eBay Buyer Protection cases
Learn more about listing and selling allowances for eBay sellers.
Check your Seller Dashboard to find out your current allowances and how close you are to them. Under the Monthly selling allowances section, you'll see the maximum number of items you can sell per month and the maximum dollar value of sales per month (whichever comes first). You'll also see a monthly summary of your selling activity that tells you the number and dollar value of items that have been sold, are currently listed, and can still be sold. Items that are listed but not yet sold count towards your allowance.
You'll see a red alert at the bottom of the Monthly selling allowances section once you've reached a limit, letting you know you won't be able to sell more items in the current month. If your seller performance is good, you may be able to increase your allowance.
Detailed seller ratings reports
To generate reports of your detailed seller ratings, click the See your reports link in the detailed seller ratings chart.
Detailed seller ratings reports help give you more information about your customer service. Run reports regularly (such as bi-weekly or monthly) to see how your ratings are affected by your buyer's location, the categories you sell in, your shipping services, and other factors.
From the Your detailed seller reports page you can create and view reports:
Click the Create report button to run a report.
After you create a report, it appears in Your saved reports. Here you can view, run, or delete reports. Reports are saved for 15 months.
Types of reports
Buyer location: See if you get higher or lower detailed seller ratings in:
Your own country versus other countries
A specific country versus all your ratings for the report time period
Example: Run a monthly buyer location report to see how your buyers in Canada are rating your performance.
Category: Find out whether you get higher or lower detailed seller ratings in one or more categories. You can compare the ratings you get for transactions in certain categories to all your ratings for the report time period.
Example: Run a report of all your women's clothing transactions to see if buyers in those categories are giving you higher or lower ratings.
Date range: Find out your overall ratings during a specific time period.
Example: Run a report of all your March 2010 transactions to measure your ratings for that month. Then run a report of all your April 2010 transactions to see if your ratings are improving.
Item numbers: Check your ratings for a specific list of transactions that use the same template.
Example: To see if a new listing template or layout is helping you get higher ratings, run a report of all the item numbers from listings that used that new template or layout.
Shipping: See how your postal method or service affects your detailed seller ratings.
Example: To see if offering multiple postal options is helping you get higher ratings, run a monthly report that compares the ratings you got from transactions with multiple postal options versus all your ratings for that report time period. You can also see how a specific domestic or international postal service compares to all your ratings for that report time period.
eBay Top-rated seller programme: Check your ratings for a specific region's eBay Top-rated seller programme (US, UK and Ireland, or Germany).
Example: To see just the ratings that qualify you as an eBay Top-rated seller in the United Kingdom, run a UK eBay Top-rated seller programme ratings report.
Dates in detailed seller ratings reports
In some of the reports, you need to select a date range. Choose the start and end date for your report by entering a date or selecting a date from the calendar. You can run reports as far back as 60 days.
Select from the drop-down menu to define your date range as:
Transaction dates (when the transaction ended)
Listing dates (when you listed the item)
Example: If you made changes to your listing on a specific date, select listing dates to get a report that might show you if those changes affected your ratings.
In some reports, you'll see a comparison to your average ratings. This average is based on the ratings you received during the date range of the report.
Example: If you run a report for March 1 through 15, your average ratings are based on those you received during that time.
Note: It's against eBay policy to question buyers about the ratings they left. It's also against policy to use these reports to interfere with the anonymity of detailed seller ratings. For more information, read the Feedback manipulation policy.
Performance standards
Requirements for eBay Top-rated sellers
(in all categories except Motors)
To achieve eBay Top-rated seller status you need to:
Have at least 100 transactions and £2,000 in sales during the most recent 12-month period
Meet the detailed seller rating standards:
If you've had more than 400 transactions during the previous 3 months, you need to have no more than 0.50% 1s and 2s in any category during the past 3 months
If you've had fewer than 400 transactions during the previous 3 months, but more than 400 transactions during the previous 12 months, you need to have no more than 0.50% of 1 and 2 ratings in any category in the last 12 months
You can have low detailed seller ratings in any one category if your average meets the eBay Top-rated seller requirement
If you've had fewer than 400 transactions in the last 12 months, you can have 2 or fewer instances of 1 and 2 ratings
Meet the eBay Buyer Protection cases standards:
For eBay Top-rated sellers with 400 or more transactions over the past 3 months, the case scores are calculated over the last 3 calendar months. For all other eBay Top-rated sellers, they're calculated over the last 12 calendar months
Have no more than 2 opened cases, and no more than 2 closed cases without seller resolution in the past 12 calendar months
Have no more than 0.5% of opened cases out of your total number of transactions in the past 12 calendar months
Have no more than 0.3% of closed cases without seller resolution out of your total number of transactions
Requirements for eBay Top-rated sellers (in eBay Motors)
To achieve the eBay Top-rated seller status in the Motors Vehicles category, you need to:
Have at least 40 vehicle transactions with UK buyers during the most recent 12-month period
Meet the detailed seller ratings standards:
You can't receive a 1 or a 2 on more than 2 transactions or 1% of transactions during the past 12 months
You can have low detailed seller ratings in any one category if your average meets eBay Top-rated seller requirements
Be registered with eBay for at least 90 days, and make sure your account is in good standing (not past due)
Meet the eBay Buyer Protection cases standards:
For eBay Top-rated sellers with 400 or more transactions over the past 3 months, the case scores are calculated over the last 3 calendar months. For all other eBay Top-rated sellers, it's calculated over the last 12 calendar months
Have no more than 2 opened cases, and no more than 2 closed cases without seller resolution in the past 12 calendar months
Have no more than 0.5% of opened cases out of your total number of transactions in the past 12 calendar months
Have no more than 0.3% of closed cases without seller resolution out of your total number of transactions
Requirements for Premium and Anchor Shops
To subscribe to a Premium and Anchor Shop, your seller performance level cannot be below standard.
Requirements for above standard sellers
Sellers need to minimise the occurrence of 1 and 2 ratings in all categories. If you exceed the allotted number of low detailed seller ratings, your rating and search visibility will be lowered.
For Item as described: You can have no more than 3 occurrences or no more than 1.00% of 1 and 2 ratings
For Communication: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
For Dispatch time: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
For P&P charges: You can have no more than 3 occurrences or no more than 2.00% 1 and 2 ratings
You can have low detailed seller ratings in any one category, if your average meets eBay Top-rated seller requirements
Meet the eBay Buyer Protection cases standards:
For sellers with 400 or more transactions over the past 3 months, the case scores are calculated over the last 3 calendar months. For all other sellers, it's calculated over the last 12 calendar months
Have no more than 3 opened cases, and no more than 2 closed cases without seller resolution in the past 12 calendar months
Have no more than 1% of opened cases out of your total number of transactions in the past 12 calendar months
Have no more than 0.3% of closed cases without seller resolution out of your total number of transactions
Notes:
If you do not meet these standards, click the view your performance link on the Seller performance page for tips on how to improve your ratings. You can also review the selling practices policy
If your rating falls below the minimum standards you can face limits on your selling activity or suspension
Requirements for PowerSellers
You need to be a PowerSeller to become an eBay Top-rated seller
To qualify as a PowerSeller you need to:
Have at least 100 Feedback with a minimum rating average of 98%
Maintain a minimum average of 4.60 in all 4 detailed seller ratings categories
Keep your account status in good standing
Comply with eBay policies
Be an active seller for at least 90 days
Meet the minimum sales requirement of at least 100 transactions and £2,000 in sales during the most recent 12-month period
Meet the requirements for 1 and 2 ratings on your DSRs. You can have low detailed seller ratings in any one category if your average meets PowerSeller requirements
Meet the eBay Buyer Protection cases standards:
For sellers with 400 or more transactions over the past 3 months, the case scores are calculated over the last 3 calendar months. For all other sellers, it's calculated over the last 12 calendar months
Have no more than 3 opened Buyer Protection cases, and no more than 2 closed cases without seller resolution in the past 12 calendar months
Have no more than 1% of opened cases out of your total number of transactions in the past 12 calendar months
Have no more than 0.3% of closed cases without seller resolution out of your total number of transactions
PowerSeller status eligibility is calculated every 30 days.
Read about becoming a PowerSeller.
Qualifying for discounts
As an eBay Top-rated seller you can earn discounts on your monthly final value fees. Check the Discount section of the Seller Dashboard to see if you qualify and what you can do to become eligible for discounts.
The maximum discount is up to 30% if you have achieved eBay Top-rated seller status.
eBay Top-rated seller
This summary section of the Dashboard shows your current status and provides details that tell you whether you're meeting PowerSeller requirements or eBay Top-rated seller requirements. Benefits for maintaining a high level of performance and policy compliance include:
For eBay Top-rated sellers:
Priority customer service
up to 30% discount on final value fees
Expanded seller protection from PayPal
A badge on listing pages
Increased visibility for fixed price listings in Best Match search results
Checking your policy compliance
Know the rules for sellers, and find out if there are any eBay policy violations that might affect your selling, or other situations that need your immediate attention. Also see what you can do to avoid having restrictions placed on your account. The policy compliance summary rates how well you are following eBay rules and policies in your selling and alerts you to any account or listing policy violations.
When you receive a high policy compliance rating, you are generally selling in line with eBay policies.
If you receive a low rating, then you have violated one or more eBay policies.
Click the Policy compliance button to find out:
What policies you have violated
Possible restrictions resulting from violations
Steps you need to take to correct violations
The length of time the violation will remain on your account (if available)
Links to specific policies to help you understand them and avoid violations in the future
Important: If you violate certain high-severity policies, such as shill bidding, Feedback manipulation, or counterfeiting, your account can receive limits without warning even if you have a high policy compliance rating. See eBay's rules for sellers and policies for guidelines to help create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you avoid limits on your account due to policy violations.
Checking your account status
Check this part of the Seller Dashboard for a quick reminder of your account status or to view or pay your current invoice. This page also provides alerts and links to manage any problems with your account.
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