Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. It's available to all sellers with 10 or more detailed seller ratings (DSRs) from buyers.
Understanding the Seller Dashboard
Your summary view
The summary box provides a quick overview of your performance and the levels you’ve earned in five specific categories. For example, the Performance level might show that you're a Top-rated seller, or the PowerSeller status button might show that you are a Titanium level PowerSeller. The summary box also indicates your standing in other countries.
The highest performance rating is Top-rated seller. As a Top-rated seller, you receive a badge 
on your item pages and Seller performance detail page.
PowerSeller standards include Bronze, Silver, Gold, Platinum, and Titanium depending on the number of items sold or the total revenue of their sales.
There will be an alert icon 
if your Top-rated seller status is at risk.
You'll also see an error icon 
if your performance is below standard. If your performance is below standard, you'll have lowered search visibility and you may also face selling restrictions.
Your Seller Performance page
Click on each category's status button in the Dashboard Summary to see your Seller Performance page.
The chart on the performance page tells you:
Whether your seller performance is Top-rated, Above Standard**, Standard, or Below Standard
Links to view your status in any other country
A table that shows your current performance and your last evaluation by average rating and percentage of low DSRs (1- and 2-stars) per category, and the required performance level.
A link to view your 6-month trending data
** The ‘Above standard’ status will be introduced in January 2010 along with new Final Value Fee discounts
Your Detailed Seller Ratings chart
The main Dashboard page also has your detailed seller ratings chart. Use this chart to see your rating in each of these categories:
The chart shows:
A drop-down menu where you can select a time period of 3 months, 12 months, or 30 days
Your average rating in each category for the time period you selected
Your percentage of low ratings (1- and 2-stars) in each category for the time period you selected.
A link to see your reports.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If there are fewer than 10 ratings in any category, you will receive no average rating or percentage.
For 3-month and 12-month periods DSRs include:
Only transactions with UK/IE buyers will count toward ratings for UK/IE sellers
Repeat transactions from the same buyer
For 30-day periods, DSRs include:
Transactions from global buyers as well as UK/IE buyers
Only one rating per buyer, even if they've made more than one purchase
Detailed seller ratings reports
To generate reports of your detailed seller ratings, click the See your reports link in the detailed seller ratings chart.
Detailed seller ratings reports help give you more information about your customer service. Run reports regularly (such as every two weeks or monthly) to see how your ratings are affected by your buyer’s location, the categories you’re selling in, shipping services, and other factors.
From the Your detailed seller reports page you can create and view reports.
Click the Create report button to run a report.
After you create a report, it appears under Your saved reports. Here you can view, run, or delete reports. Reports are saved for 15 months.
Types of reports:
Buyer location: See if you get higher or lower detailed seller ratings in:
Your own country versus other countries
A specific country versus all your ratings for the report time period.
Example: Run a monthly buyer location report to see how your buyers in Canada are rating your performance.
Category: Find out whether you get higher or lower detailed seller ratings in one or more categories. You can compare the ratings you get for transactions in certain categories to all your ratings for the report time period.
Example: Run a report of all your women’s clothing transactions to see if buyers in those categories are giving you higher or lower ratings.
Date range: Find out your overall ratings during a specific time period.
Example: Run a report of all your March 2009 transactions to measure your ratings for that month. Then run a report of all your April 2009 transactions to see if your ratings are improving.
Item numbers: Check your ratings for a specific list of transactions.
Example: To see if a new listing template or layout is helping you get higher ratings, run a report of all the item numbers from listings that used that new template or layout.
Postage: See how your postage method or service affects your detailed seller ratings. You can see if you get higher ratings with free postage versus paid postage, or how a specific domestic or international postal service compares to all your ratings for that report time period.
Dates in detailed seller ratings reports
In some of the reports, you need to select a date range. Choose the start and end date for your report by entering a date or selecting a date from the calendar. You can run reports as far back as 60 days.
Select from the drop-down menu to define your date range as transaction dates (when the transaction ended) or listing dates (when you listed the item).
Example: If you made changes to your listing on a specific date, select listing dates to get a report that might show you if those changes affected your ratings.
In some reports, you’ll see a comparison to your average ratings. This average is based on the ratings you received during the date range of the report. Example: If you run a report for March 1 through 15, your average ratings are based on those you received during that time.
You cannot use date range reports to validate the 30-day detailed seller ratings that appear in your Seller Dashboard. The ratings displayed in date range reports are based on transaction or listing dates (whichever you choose). Your 30-day average is based on ratings left during the previous 30 days.
Note: It's against eBay policy to question buyers about the ratings they left. It's also against policy to use these reports to interfere with the anonymity of detailed seller ratings. For more information, read the Feedback manipulation policy.
Performance standards
Requirements for Top-rated sellers
To achieve the Top-rated seller status you need to:
Opt-in to the PowerSeller programme.
Have at least 100 transactions during the most recent 12-month period.
Meet the Detailed Seller Ratings standards:
If you've had more than 400 transactions during the previous 3 calendar months, you need to have no more than 0.50% 1s and 2s in any category during the past 3 calendar months.
If you've had fewer than 400 transactions during the previous 3 calendar months, but more than 400 transactions during the previous 12 months, you need to have no more than 0.50% of 1s and 2s in any category in the last 12 calendar months.
If you've had fewer than 400 transactions in the last 12 months, you can have 3 or fewer instances of 1s and 2s.
Note: If you provide free , buyers will see a note when they are rating your postage and packaging charges that a 5-star rating is appropriate.
No DSR rating can be given for local pick up items.
If you do not meet these standards, click the view your performance link on the Seller performance page for tips on how to improve your ratings. Take a look at these examples to find out whether you qualify for Top-rated seller status, or not.
Requirements for above standard sellers
Sellers need to minimise the occurrence of 1 and 2 ratings in all categories. If you exceed the allotted number of low DSR ratings, your rating and search visibility will be lowered.
For Item as described, you can have no more than 3 occurrences and no more than 3.00% of 1 and 2 ratings.
For Communication, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
For Dispatch time, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
For P&P charges, you can have no more than 4 occurrences and no more than 4.00% 1 and 2 ratings.
If you've had fewer than 400 transactions in the last 12 months, you are allotted 4 instances of 1 and 2 ratings before your rating is lowered.
Requirements for Above standard seller status (From Jan 16th 2009 onwards)
To achieve the Above standard seller status you need to:
Opt-in to the PowerSeller programme.
Have at least 100 transactions during the most recent 12-month period.
Meet the Detailed Seller Ratings standards:
For Item as described, you can have no more than 3 occurrences and no more than 2.00% of 1 and 2 ratings.
For Communication, you can have no more than 4 occurrences and no more than 2.00% 1 and 2 ratings.
For delivery time, you can have no more than 4 occurrences and no more than 2.00% 1 and 2 ratings.
For charges, you can have P&P no more than 4 occurrences and no more than 2.00% 1 and 2 ratings.
Requirements for PowerSellers
You need to be a PowerSeller in order to become a Top-rated seller
To qualify as a PowerSeller you need to:
Have a minimum Feedback rating average of 98%
Maintain a rating of 4.5% in all four DSR categories
Keep your account status in good standing
Comply with eBay policies
Maintain an Excellent or Good buyer satisfaction rating
Be an active seller for at least 90 days
Meet the 3- or 12-month sales requirements
Meet the requirements for 1- and 2-star ratings on your DSRs
PowerSeller status eligibility is calculated every 30 days.
Read about becoming a PowerSeller.
Qualifying for discounts
From 16th January 2010, there will be a new discount structure for rewarding high quality service. The current PowerSeller Final Value Fee (FVF) discount structure will remain in place until mid January 2010 for all PowerSellers.
PowerSellers who meet the criteria for Top-rated or Above Standard status will benefit from the following FVF discounts:
|
Top-rated PowerSeller |
Above Standard PowerSeller |
Bronze |
20% |
5% |
Silver |
20% |
5% |
Gold |
25% |
10% |
Platinum |
25% |
10% |
Titanium |
30% |
15% |
Sellers who don’t meet the service quality threshold for Top-rated or Above Standard will no longer qualify for FVF discounts
Top-rated seller and PowerSeller benefits
This summary section of the dashboard shows your current status and provides details that tell you whether you're meeting Top-rated seller standards or PowerSeller status. Benefits for maintaining a high level of performance, and policy compliance include:
For PowerSellers:
Prioritised customer service
Fee discounts (from 16th January only Top-rated and Above Standard level Powersellers will receive discounts)
Learn more about PowerSeller benefits.
Top-rated sellers receive the following privileges and benefits:
Increased visibility in Best Match
Exclusive access to Feature First
A prominent Top-rated seller badge on your view item pages
Checking your policy compliance
Know the rules for sellers, and find out if there are any eBay policy violations that might affect your selling, or other situations that need your immediate attention. Also see what you can do to avoid having restrictions placed on your account. The policy compliance summary rates how well you are following eBay rules and policies in your selling and alerts you to any account or listing policy violations.
When you receive a high policy compliance rating, you are generally doing a good job of selling in line with eBay policies.
If you receive a low rating, then you have violated one or more eBay policies.
Click the Policy compliance button to see:
What policies you have breached
Possible restrictions resulting from breach
Steps you need to take to correct breaches
The length of time the breach will remain on your account (if available)
Links to specific policies to help you understand them and avoid violations in the future
Important: If you breach certain high-severity policies, such as shill bidding, Feedback manipulation, or counterfeiting, your account can receive restrictions without warning even if you have a High policy compliance rating. eBay's rules for sellers and policies are guidelines that help to create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you avoid restrictions on your account due to policy breaches.
Checking your account status
Check this part of the Seller Dashboard for a quick reminder of your account status or to view or pay your current invoice. This page also provides alerts and links to manage any problems with your account.
Must use Buy It Now and PayPal.
