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About Alerts

In the Summary View Selling Manager Pro provides you with alerts to inform you of items that may require additional attention. The alerts are updated every 10 minutes just like the Quick Stats section in the Summary View

The only alert that you can edit is Restock Alert. All others are automatic.

Alert

Description

Bulk feedback error

Indicates that one or more feedbacks couldn't be left for
the buyer.

Email error alert

Indicates that your bulk or automatic emails
encountered an error while they were being processed.
The alert will be displayed until you try to re-send the email.

Clicking this link directs you to a filtered version of the
Sold View that will only display the listings for which the emails failed.

Note: Errors for feedbacks sent individually are
displayed in real time and are not counted in the alert.

Feedback alert

Track which feedback comments sent automatically or
in bulk encountered an error. The alert is displayed until
you try to leave feedback again.

Clicking this link will direct you to a filtered version of the
Sold View that will only display the listings for which f
eedback failed.

Note: Errors for feedbacks sent individually are
displayed in real time and are not counted in the alert.

Negative feedback alert

Notifies you of all of the negative feedback comments
you received within the past seven days.

Clicking this alert will direct you to the eBay Review
and Respond to Feedback Comments Left for You page.

New electronic payments received

A count of payments you received via PayPal in the
previous 7 days and which you have not yet marked
Shipped.

Clicking this link will direct you to a filtered version of the
Sold View that displays only the sold items with
electronic payments waiting to be shipped.

Num FVF's eligible

Clicking on this alert takes you to a filtered view
containing only sales records where the user can
request a Final Value Fee credit for a listing. This
happens when a buyer doesn't pay and then doesn't
respond to an Unpaid Item.

Num UPI's eligible

Tells you how many items are eligible for an Unpaid
Item Reminder. Clicking on the alert shows the user a filtered
view containing only sales records where you can send
the buyer an Unpaid Item Reminder.

Payment not received

A count of your unpaid sold listings which closed at
least 10 days before, and for which you have not yet
submitted the final value fee credit.

Clicking this link will direct you to a filtered version of the
Sold Listings view that will only display these sold listings.

Reminder (UPI) within 7 days.

Notifies you that you can recover the cost of having
listed the item on eBay.

Restock alert

Helps you identify which one or more of your products
are running out of stock. Appears when any of your
products have reached their restock alert limit.

Clicking this alert will direct you to a filtered version
of the Inventory view that will display only these products.

For each product you can set a restocking limit on the
Product Details view. When this limit is reached this
alert is triggered. See the Manage Inventory section for more information.


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