Changing your preferences Automated positive Feedback for buyers Automated email for buyers Emails eBay sends for you Listings automation schedule

Selling Manager Pro users have an additional set of preferences in your Selling Manager Pro views in My eBay. These preferences aren't a part of your eBay preferences. These automation preferences affect automated features (email, Feedback, listing, and relisting), multiple sites, and default description footers.

The Automation Preferences page has the following groups of settings.

• Automated positive Feedback for buyers - Set your automated Feedback preferences

• Automated email for buyers - Set your automated email preferences

• Listings automation schedule - Suspend your items from automatic listing and relisting

• Other automation preferences

  • Worldwide eBay websites – Select your selling sites

  • Default description footer – Create or modify a standard footer for an item description.

Changing your preferences

Automated positive Feedback for buyers

• You can reduce the time you spend leaving Feedback by automatically sending positive Feedback to your buyers.

• Automatic Feedback will only be left for sold listings that are not archived.

• You can automatically send Feedback to your buyers and have the option to select between two situations: When the buyer has paid for the item or the buyer has paid for the item and has left you positive Feedback

  • If your buyer has paid for the item, this preference automatically leaves Feedback comments when you mark your sold listings as paid. The Feedback generated will always be positive and will randomly use one of your stored comments.

  • If your buyer has paid for this item and left positive Feedback, this preference will automatically leave Feedback comments for your buyers when you mark your sold listings as paid and the buyer has left you positive Feedback. Again, the Feedback generated will always be positive and will randomly use one of your stored comments.

• Once your automated Feedback is processed, the Feedback status for that specific sold listing will be updated. If the Feedback isn't sent to the buyer because of a system failure or because the buyer was suspended, an alert will be generated on the Summary view.

Tip: Because automated Feedback is always positive, it's a good idea to review your stored comments to ensure they are positive before setting this preference.

Automated email for buyers

• You can automatically send the following emails to your buyers during the sales process. You may select one or all of these automatic emails.

  • Winning buyer notification: Sent after an item has sold

  • Payment received notification: Sent when you change the status of your sold item to paid.

  • Feedback reminder: Sent based on how many days after shipping you want this email sent.

• Automated emails are only sent for sold listings that are not archived.

• Once your automated email is processed, the email log for that sold listing will be updated. If there is an error associated with an automated email, you'll see an alert on your Summary view.

  Note: An alert will only be generated when there is a technical problem that prevents an email from being sent. For example, an alert is not generated if your buyer doesn't receive an email because they failed to give you a valid email address.

Tip: Your automated emails use stored templates. Before setting this preference, review the wording of these email templates to make sure they're appropriate for your selling needs. You can edit an email template by clicking on the template's Edit link on the Manage Email Templates page.

Emails eBay sends for you

eBay automatically sends some emails to your buyers:

• Order confirmation: eBay sends this after your buyer completes checkout.

• Order update: eBay sends this after you print a shipping label, after you mark the item as shipped, or after we get notification of shipping or tracking information.

• Payment reminder: eBay sends this email 48 hours after the purchase if the buyer hasn't already paid.

If you're a Selling Manager Pro subscriber, you can customize the order confirmation and order update emails to include your logo and custom messages. To make sure we provide buyers with a consistent, safe experience, the payment reminder cannot be customized.

Listings automation schedule

• You can suspend the automatic listing and relisting of your items for a specific duration.

• If you're going on vacation, or are temporarily out of stock for a certain product, you can use this setting to temporarily stop the automatic listing and relisting process without having to edit all your automated listing rules.