From collectables to cars, buy and sell all kinds of items on eBay
Site Map
Advanced Search
BuySellMy eBayCommunityHelp
  Home > Help > Selling > Selling Manager and Selling Manager Pro > Managing Views > Using the Sold View
Help
Search the Help pages (Does not search for items or products)
tips
Using the Sold View

The Sold View in Selling Manager and Selling Manager Pro helps you manage your post sales activities including tracking sales status, emailing buyers, printing invoices and postage labels, and sell a similar item.

The Sold View displays all the sales that you have closed on eBay for the current month plus the preceding three calendar months. When you make a sale, the item is moved from your Active View to your Sold View. When you complete the post-sales tasks for an item, you can move it to your Archived View.

From the Sold View you can:

Tracking post-sales activities

The status columns in your Sold View show which post-sales activities you have completed and which activities you still need to do.

For each sales record, blue icons show tasks that have been completed. Grey icons show tasks that you have either not yet updated the status for or not completed.

Each sales record displays the following tasks:

If checkout is complete or not

If you've received payment for the item

If you've sent the item

If you've left Feedback for the buyer for this transaction

If you've received Feedback for this transaction

As you complete each stage, the icon will be updated.

Unpaid Item

If you file an Unpaid Item complaint against one of your buyers, the Unpaid Item status will be reflected in the Dispute Console, accessible from My eBay. In the Sold View you will see Unpaid Item Reminder Sent

Note: If your buyer ends up paying for the item after receiving an Unpaid Item strike, you can remove the strike by using the Remove Unpaid Item Strike form.

Tracking emails

An important sales activity involves sending email to buyers. For every sale, a log is kept of all the emails that you send to your buyer. The number in the column tells you how many emails you've sent so far.

To view the log of the emails that you've sent, click the number in the column of your selected item.

A small email log window opens. Each row of the log displays the date that you sent the email and the name of the email template that you used to compose the email. Use the Add entry or Delete entry buttons to manually add or delete line items of emails that you have sent to your buyers outside of Selling Manager.

Example of email log
Log of emails sent to
Dlphnvr20@aol.com
Date Email Template Sent

Feb-20 Winning Buyer Notification
Feb 20 Request Postage Address

Tip: To quickly find a particular buyer, you can sort your transactions by either buyer email address or buyer User ID using the respective hyperlink in the title bar of the Sold Listings table.

Updating payment and postage status

Once you determine the payment and postage status of your listings, you can update payment and postage status for your listings through a listing's sales record, or directly from your Sold Listings View.

To determine the payment and postage status of your sold items, you can click one of the three filter links available in the Sold Listings View:

  • Awaiting Payment

  • Awaiting Dispatch

  • Paid & Dispatched

To update payment and postage status:

  1. Go to the Sold View, select the tick box next to the listing that you want to update.
    You can also select the tick box in the heading bar to select all of your sold items.

  2. Select either Paid, Sent, or Sent & Paid from the Change Status drop-down menu.

  3. Click the Select button to update the status of all of the listings that you selected. The Sold View will refresh and the status icons will be updated with a new status.

Selling Manager Pro subscribers: To have Selling Manager Pro automatically generate an email or leave Feedback when you change a sold listing's status, update your Selling Manager Pro Preferences.

Selling similar items

Both Selling Manager and Selling Manager Pro enable you to use the Sell Similar feature in the Sold Listings View to list an exact copy of one or more of your sold listings. This feature can be helpful if you notice that some of your sold listings have performed well and you would like to sell more of them without having to fill out additional Sell Your Item forms.

Selling Manager Pro users: You can also use the listing templates associated with your products to create additional listings for products that are performing well.

To create and list a copy of an individual sold listing

  1. Go to the Sold View, select the tick box next to the sold listing that you want to copy.

  2. Click the Sell Similar button. A Sell Your Item form opens that has already been completed with the details of the listing that you selected.

  3. Navigate through the Sell Your Item form and review all of the details of the listing you are about to create.

  4. Review your listing and click the Submit Listing button on the Review & Submit page.

To create and list a copy of multiple sold listings

  1. Go to the Sold View, select the tick box next to each of the sold listings that you want to copy.

  2. Click the Sell Similar button. The Sell Your Item - Review and submit listing page appears. It summarises the details of all of the items that you are about to create and the fees associated with them.

  3. Review the details and fees of the listings you will be creating and click the Submit button.

Relisting an item

You can relist items through the Sold View. (For example, if one or more of your sales results in an Unpaid Item you may want to relist the item.) The status column shows whether your item has been relisted or not. If the status icon is blue, your unsold listing has already been relisted. If the icon is grey, the item has not been relisted. The colour of the status icon will help you find out whether you will get insertion fees waived upon relisting your item.

To relist an item:

  1. Go to the Sold View, select the tick box next to the listings that you want to relist.

  2. Click the Relist button. A Revise Your Item form opens. The item number will be filled in for you.

    • If you selected only one listing, you will be taken to the Sell Your Item form, which is pre-filled with all of the listing information.

    • If you selected more than one listing, you will be taken to a review page. You will not be able to change any of the listings' properties from this page. To make changes, use the Revise Your Item form for each individual listing after it becomes active.

  3. Review and confirm your listings.

Archiving sold items

You can archive your sold items when you're finished with your post-sales activities or you can wait for them to be automatically archived. After 90 days, your sold items are automatically moved to your Archived Listings View.

Selling Manager Pro subscribers: Automatic emails as well as email and Feedback alerts will not be generated for archived listings.

To archive your listings:

  1. Go to the Sold View, select the tick box next to the listing that you want to archive.

    You can also select the tick box in the heading bar to select all of your sold items.

  2. Click the Archive button.

  3. Click the Confirm Archive button on the archive confirmation page.

Adding a note

You can save personal comments for any item in Selling Manager or Selling Manager Pro.

To add a note:

  1. Go to the Active View, scroll to the listing you want to add a note to, and select the tick box

  2. Click the Add Note button.

  3. Enter the text.

  4. Click the Save button to save the note. The note will then appear below the item in Selling Manager or Selling Manager Pro. Your notes will only be visible to you.

Tracking international sales

You can display a note for international sales in the Sold View. An international sale is defined as the sale of an item to a buyer in a different country than where the item is located.

To add a note that identifies an international sale:

  1. Go to the Selling Manager Pro Preferences page, and scroll down to Show International Sales note in My Notes.

  2. Click the Edit button.

  3. Select the “Display International Sale note” option, and click the Submit button.


Contact Customer Support

If you're looking for more help or have a question to ask, contact us.


About eBay | Announcements | Safety Centre | Partner Centre | VeRO Protecting IP | Policies | Feedback Forum | Site Map | Help
Copyright © 1995-2008 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time