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Selling Manager – Using the Sold View

The Sold view in Selling Manager and Selling Manager Pro helps you manage your post-sales activities. This view displays all the sales you've closed on eBay for the current month plus the preceding three calendar months.

Each time you make a sale, the item is moved from your Active view to your Sold view. When you complete the post-sales tasks for an item, you can move it to your Archived view.

From the Sold view you can:

Tracking post-sales activities

The status icons in Sold view show which post-sales activities you've completed. For each sales record, blue icons show tasks you've completed, while grey icons show tasks you either haven't updated status for or haven't completed.

Each sales record displays:

Icon Task

Tells whether checkout is complete or not

Tells whether you've received payment for the item

Tells whether you've sent the item

Tells whether you've left Feedback for the buyer for this transaction

 

Tells whether you've received Feedback for this transaction

Tells whether you've relisted this item

Tells whether you've given a second chance offer to a buyer

Tells whether you have an unpaid item case open in our Resolution Centre

Updating payment and postage status

Once you determine the payment and postage status of your listings, you can update this information either through the listing's sales record or directly from Sold view.

To determine the payment and postage status, in the Postage Status column, click one of these links:

  • Awaiting Payment

  • Awaiting Shipment

  • Paid & Dispatched

To update payment and postage status:
  1. Select the boxes next to the listings you want to update. (To see one specific group of items, use the Search box. To select all of your active items, select the Record box in the heading bar above your listings.)

  2. From the 'Change Status' dropdown menu, select Payment Received, Dispatched, or Payment Received & Dispatched.

  3. Click the Select button to update the status of the listings you selected. The status icons are updated.

Note to Selling Manager Pro users: To have Selling Manager Pro automatically generate an email or leave feedback when you change a sold listing's status, update your Selling Manager Pro Preferences.

Selling similar items

With Selling Manager or Selling Manager Pro, you can list a copy of one or more of your sold listings. This saves you time and you can reuse information that worked well in previous listings.

Note to Selling Manager Pro users: You can use the listing templates associated with your products to create more listings for products that perform well.

To sell a similar item:
  1. Select the listings you want to copy. (To see one specific group of items, use the Search box. To select all of your active items, select the Title box in the heading bar above your listings.)

  2. From the Action column drop-down menu, select 'Sell Similar'.

  3. The 'Create your listing' page appears, showing details of the listing you selected.

  4. Review and make any needed changes to your listing.

  5. Click Continue.

  6. The 'Review your listing' page appears. Take another look, and if you need to make further changes, click 'Edit listing'.

  7. Click the Submit listing button on the 'Review your listing' page.

Notes: Durations of more than seven days may incur a fee and change some upgrade and insertion fees. Your listing fee subtotal appears in the 'Your fees so far' section at the bottom of the 'Create your listing' form and again under 'Review your listing'.

As you're listing, if your item is associated with products from our catalogue, you may be offered product details. These make your listing more complete, more appealing to buyers, and easier for buyers to find. For listing multiple items in bulk, we may guide you through the process one item at a time.

If your item doesn't sell and you relist it, you may be able to get an Insertion Fee credit (this doesn't apply to Fixed Price listings).

Relisting an item

If your item didn't sell the first time, you might want to come up with a different title, lower the starting price, or add a more detailed item description.

To relist an item:
  1. Go to My eBay.

  2. On the Activity tab, click the 'All Selling' link.

  3. Locate the listing in the Sold or Unsold section.

  4. To the right of the listing, choose 'Relist' from the drop-down menu.

You can also click the 'Relist this item' link from the ended listing’s item page.

Archiving sold items

You can archive your sold listings when you're finished with post-sales activities, or you can wait 90 days for listings to be archived automatically.

Note to Selling Manager Pro subscribers: Automatic emails and email and Feedback alerts aren't generated for archived listings.

To archive your listings:
  1. Select the boxes next to the listings you want to update. (To see one specific group of items, use the Search box. To select all of your active items, select the Record box in the heading bar above your listings.)

  2. Click the Archive button.

  3. Click Confirm Archive on the archive confirmation page.

Adding notes

You can save personal comments for any item in Selling Manager or Selling Manager Pro.

To add a note:
  1. Select the boxes next to the listings you want to update. (To see one specific group of items, use the Search box. To select all of your active items, select the Record box in the heading bar above your listings.)

  2. Click the Add Note button.

  3. Enter the text.

  4. Click the Save button to save the note. The note appears below the item in Selling Manager or Selling Manager Pro. Only you can see your notes.

Tracking international sales

When you sell an item to a buyer in a country other than the country where the item is located, that's considered an international sale.

To add a note that identifies an international sale:
  1. In My eBay under Account, select Site Preferences.

  2. Under Selling Preferences > Sell Your Item form and listings, click Show.

  3. Under Selling Manager Pro > Display 'international sale' note in My Notes, click Edit.

  4. Select Display 'international sale' note, and click Submit.

Tracking emails

The Sold view contains an log of all the emails you send to your buyer. The number in the  column tells you how many emails you've sent so far. Click the number to view the email log. A small email log window opens. Each row of the log shows the date you sent the email and the name of the email template you used to write the email. Use the Add entry or Delete entry button to add or delete emails you've sent to your buyers outside of Selling Manager.

Email log example:
Log of emails sent to
Dlphnvr20@aol.com
Date Email Template Sent

Feb-20 Winning Buyer Notification
Feb 20 Request Postal Address

Tip: To find a particular buyer quickly, you can sort your transactions either by buyer email address or buyer user ID. To do this, use the 'Buyer Email/ID' link in the title bar of the Sold view.

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