Increased stability for eBay Top-rated sellers

In October 2011, we introduced greater stability for eBay Top-rated sellers. Sellers will have a grace period to bring their performance back up to eBay Top-rated seller standard without losing their status and benefits if they fall to Above Standard.

Eligibility

To qualify for the increased stability of a grace period, eBay Top-rated sellers must:

• have been an eBay Top-rated seller for a minimum of consecutive 3 months immediately preceding the evaluation

• meet the requirements for Above Standard sellers and maintain PowerSeller status

Grace periods

If your seller performance is based on transactions over the past 3 months, you will receive up to 2 months grace period. If it’s based on transactions over the past 12 months, you will receive up to 4 months. If you are evaluated as below Above Standard during your grace period, the grace period will end immediately.

Sellers who don’t meet the requirements for eBay Top-rated seller status after the grace period has expired will lose their eBay Top-rated seller status and benefits.

• What happens if I can’t meet the eBay Top-rated seller requirements by the end of the grace period?  

• What happens if my performance falls to Standard or Below Standard during my grace period?  

• What happens if I Iose PowerSeller status during my grace period?  

• How long is my evaluation period: 3 months or 12 months?  

What happens if I can’t meet the eBay Top-rated seller requirements by the end of the grace period?
If you can’t meet the eBay Top-rated seller requirements by the end of your grace period, you will lose your eBay Top-rated seller status and benefits.

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What happens if my performance falls to Standard or Below Standard during my grace period?
If, during your grace period, you are evaluated as Standard or Below Standard, your grace period will end immediately and you will lose your eBay Top-rated seller status.

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What happens if I Iose PowerSeller status during my grace period?
Your grace period will come to an end.

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How long is my evaluation period: 3 months or 12 months?

The detailed seller ratings chart on your Seller Dashboard will show a 12-month average, if your evaluation period is 12 months.

Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with buyers from the last 3 calendar months. For all other sellers, the evaluation period is based on transactions with buyers from the last 12 calendar months.

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