eBay Top-rated sellers are PowerSellers who consistently provide the best buying experiences to their customers. You can be a Top-rated seller whether you have a large volume of sales or a smaller volume.
eBay Top-rated seller benefits
eBay Top-rated sellers receive the following privileges and benefits:
From August 2013, eBay Top-rated sellers will receive an improvement in visibility in Best Match search results.
In order to also get the eBay Top-rated seller badge on your listings, maximum visibility in Best Match search results and 15% discount on final value fees, you’ll need to meet the account-level requirements and provide all of the following services on your individual listings.
You must offer:
1-day or same-day dispatch
An express delivery option – offering delivery within 1 day.
Note: You can meet the delivery option requirements either in a single delivery option or multiple options.
Important: You don’t have to meet these requirements for all of your listings, but you’ll only receive the associated benefits and final value fee discounts on listings which do meet the requirements. Only sellers registered in the UK or Ireland with UK Top-rated seller status will receive final value fee discounts for items sold on eBay.co.uk or eBay.ie. UK sellers don't receive discounts for items sold on other sites (except eBay.ie), even if they have Top-rated status in those countries.
Learn more about how the final value fee discounts work.
Visit your Seller Dashboard to check your current average ratings, status, and discount level.
What are the account-level requirements?
To become an eBay Top-rated seller you need to meet these requirements:
Have an eBay account that's been active for at least 90 days.
Have a positive Feedback rating of at least 98%.
Have at least 100 transactions and £2,000 (or €2,500) in sales during the last 12 months with UK and Irish buyers. Note: From August 2013, you must have £1,000 (or €1,000) in sales during the last 12 months with UK and I rish buyers.
Above standard |
eBay Top-rated |
Registered as a business on eBay |
N/A |
Yes |
Yes |
Minimum average DSRs |
N/A |
4.60 |
4.60 |
Item as described |
Max: 1% or 3 |
Max:
1% or 3 |
Max:
0.5% or 2 |
Communication |
Max:
2% or 3 |
Max:
2% or 3 |
Max:
0.5% or 2 |
Dispatch time |
Max:
2% or 3 |
Max:
2% or 3 |
Max:
0.5% or 2 |
Postage & packaging charges |
Max:
2% or 3 |
Max:
2% or 3 |
Max:
0.5% or 2 |
Closed cases without seller resolution |
Max:
0.3% or 2 |
Max:
0.3% or 2 |
Max:
0.3% or 2 |
*If you have 400 or more transactions over the past 3 months, these scores are calculated over the last 3 calendar months. For all other sellers, the scores are calculated over the last 12 calendar months.
**Whether we use the percentage or the count depends on which is more favourable for your account.
For example, John has 5 low DSRs representing 0.2% of his sales, whereas Sally has 2 low DSRs representing 20% of her sales. Both John and Sally meet the requirements for detailed seller ratings.
Qualifying for eBay Top-rated seller status on other eBay sites
If you sell on other eBay sites, you can become an eBay Top-rated seller based on your transactions with buyers in those countries. If you qualify for the US, German, or global programme(s), you'll receive promotion in search and the eBay Top-rated seller badge on those sites.
To become an eBay Top-rated seller on:
Important: Sellers registered in UK or Ireland aren't eligible for Top-rated seller discounts or sales offered by other eBay sites, even if they participate in those programmes.
How do the eBay Top-rated seller final value fee discounts work?
If you're registered in the UK or Ireland and qualify for UK Top-rated seller status, you're eligible for discounts on your final value fees for sales on eBay.co.uk and eBay.ie. However, your sales on other sites - such as eBay.com or eBay.de - won't qualify for a discount, even if you're a Top-rated seller in those countries.
From August 2013, if you're registered in the UK or Ireland and qualify for UK eBay Top-rated seller status at account level, you'll be eligible for 15% discount on your final value fees on individual listings that meet the new eBay Top-rated seller requirements and are sold on eBay.co.uk and eBay.ie. There are no discounts for items sold on other eBay sites, even if you're an eBay Top-rated seller in those countries.
Note: From 1 June 2013, final value fee discounts will be at the same level for eBay Top-rated sellers. They will no longer be related to your PowerSeller level. Check your Seller Dashboard to see if you qualify for eBay Top-rated seller status at account level. Any of your listings that meet the new listing-level requirements will then become eligible for discounts.
We evaluate our sellers on the 20th of each month, and apply the final value fee discounts on the next invoice.
For example, assuming you're eBay Top-rated on 20 June:
If you're invoiced on the last day of the month, you'll receive a discount on your final value fees for sales from 1 to 30 June.
If you're invoiced on the 15th of the month, you'll receive a discount on your final value fees for sales from 16 June to 15 July.
