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Using Unpaid Item Assistant
What is Unpaid Item Assistant?
Unpaid Item Assistant is a feature that automates the process of opening and closing unpaid item cases. You can set it up to automatically open a case after a specified time - 2, 4, 8, 16, 24, or 32 days after the listing ended.
Then after the case is opened, the buyer has up to 4 days to pay, and when they do, the case closes automatically.
If they don't pay, the case closes automatically, you get a final value fee credit, and the unpaid item is recorded on the buyer's account. You can then relist your item at any time.
Unpaid Item Assistant works if:
Setting it up
Opting in to Unpaid Item Assistant:
Note: You need to opt in to Unpaid Item Assistant on every eBay site you use. For example, if you sell on eBay.de, you'll need to opt in by first signing in to eBay.de and then following the instructions above.
Turning it off
Turning off Unpaid Item Assistant allows you to give your buyer more time to make a payment, and it also prevents placing an unpaid item record on the buyer's account automatically. Once you turn it off, you can't turn it back on for that transaction.
Turning off Unpaid Item Assistant for a specific transaction:
If a case has already opened, you can still turn off Unpaid Item Assistant to prevent the case from closing automatically.
Turning off Unpaid Item Assistant for an open case:
If you turn it off and the buyer pays using one of the electronic payment methods, then the case closes automatically. But if the buyer uses another method, you need to go to the Sold section in your My eBay and select Mark as payment received in the drop-down menu.
If the buyer doesn't pay, you need to close the unpaid item case yourself. If you don't, it automatically closes on the 37th day after the case was opened. You won't get a final value fee credit, and an unpaid item won't be recorded on the buyer's account.
Turning off Unpaid Item Assistant for all future transactions:
Automatically relisting items and adjusting quantities
You can set up Unpaid Item Assistant so that when a case closes without payment, it will be relisted automatically, in the same format and with the same upgrades as your original listing. Or, if the listing was for multiple items and it's still active - and there were still items left when the buyer originally agreed to make a purchase - the quantity on your listing will automatically adjust so that the item can be sold to a new buyer.
Setting up Unpaid Item Assistant to automatically relist items and adjust quantities:
Keep in mind that you'll still be responsible for any fees associated with relisting your item, although your listing may be eligible for an insertion fee credit if your item sells the first time you relist it.
If your listing was for multiple items and the listing ended before Unpaid Item Assistant closed the case, your item won't be relisted, unless the unpaid transaction included the remaining items in your listing. If the unpaid transaction did include the remaining items in your listing, we'll automatically relist those items.Examples of how Unpaid Item Assistant works with multiple-item listings:
Excluding certain buyers from Unpaid Item Assistant
You can create a list of buyers with whom you don't want Unpaid Item Assistant to automatically open cases. You may want to do this to give preferred buyers more time to pay whenever they buy from you. You'll need to manually open cases with these buyers if they don't pay.
Excluding certain buyers from Unpaid Item Assistant:
How it affects Feedback
If you're using Unpaid Item Assistant, Feedback from buyers who haven't paid will automatically be blocked. As soon as Unpaid Item Assistant opens a case, the buyer won't be able to leave Feedback for your transaction until the case is closed and you've received payment.
If buyers don't pay, an unpaid item is recorded on their account and any Feedback left for your transaction, before the case opened, is removed. If the buyer hasn't left Feedback, they won't be able to once the unpaid item is recorded on their account.
However, buyers can leave Feedback in these situations:
The small print
While Unpaid Item Assistant works for most eBay listings, including items listed in eBay Motors Parts & Accessories, it isn't yet available for eBay Motors vehicle purchases. If you've sold a car and haven't received payment, you can open an unpaid item case in our Resolution Centre.
Note: Sellers who use Unpaid Item Assistant will be blocked from opening an unpaid item case when the buyer pays electronically through eBay.
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