Important note: The eBay Standard Purchase Protection Programme has been retired. Items purchased after 16th June 2007 are not eligible.

eBay's Standard Purchase Protection Programme reimburses buyers for eligible transactions when:

• An item was not received.

• An item was received but significantly not as described.

For example:

In the UK

You'll be reimbursed up to a maximum of £120.00 (less £15.00 to cover processing costs).The maximum reimbursement for any claim is £105.

• If the item price is £500, you're eligible to receive £105.

• If the item price is £100, you're eligible to receive £85.

• If the item price is £26, you're eligible to receive £11.

In Ireland

You'll be reimbursed up to a maximum of £120.00 (less £15.00 to cover processing costs).The maximum reimbursement for any claim is £105.

• If the item price is EUR 500, you're eligible to receive EUR 175.

• If the item price is EUR 100, you're eligible to receive EUR 75.

• If the item price is EUR 26, you're eligible to receive EUR 1.

Eligible transactions

• The final price of the item is over £15. Multiple listings cannot be combined into one claim to become eligible, even if purchased from the same seller. Items purchased through Multiple Item Listings are eligible, provided the combined value of all items purchased through a single listing is over £15.

• You are a winning bidder or fixed price buyer of an item listed on the eBay site.

• Both you and the seller had a feedback rating of zero or above at the close of the listing.

• Your item is legal and in accordance with eBay's Listing Policies and User Agreement.

• Payment was sent to the seller in good faith and proof of payment can be documented.

• You have not exceeded the three claims per six-month limit.

• If you paid with a credit card (either directly to the seller or through an online payment service other than PayPal) you must have already contacted your credit card issuer and sought reimbursement from the issuer prior to filing a claim.

Non-eligible transactions

• Items which are not significantly different from the item description.

• Items paid for with cash or instant money transfer services such as Western Union or MoneyGram.

• Bidpay: please contact your credit card provider to file a chargeback.

• Items which are paid for with a postal order.

• Items where a PayPal claim has been paid. If you paid for your eBay transaction with PayPal, you'll need to go through PayPal's Buyer Complaint Process.

• Items damaged or lost in transit.

• Merchandise that has been altered, repaired, discarded or resold.

• Items which are picked up or delivered in person.

• Intangible items.

• Double or overpayment.

• Postage and packing fees.

• Escrow fees.

• Buyer's remorse.

eBay Standard Purchase Protection Programme process

Note: The eBay Claims Administrator will communicate with you and your trading partner during investigation of the claim. We always appreciate your prompt assistance. If you do not respond to an eBay Claims Administrator's request for information within 72 hours, eBay may elect to close the claim.