If you sent the item and your buyer claims that it wasn't received, please work with your buyer and postal carrier to reach a resolution.

• Request the member's address and telephone number and check that you sent the item to the address provided by the buyer.

• Call your buyer.

• Contact the postal carrier (Royal Mail/DHL/An Post).

• Contact the service used to send or receive payment (if applicable).

• Contact your local police.

• Report an Unpaid Item to request a Final Value Fee credit.

We do not provide mediation, collect payment or otherwise force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and will take appropriate action in accordance with our rules and policies. If you feel that the buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the Receiving Payments page and report the buyer.

To avoid this type of problem, we strongly encourage you to verify each buyers' postage and contact information and wait until payment has been received and confirmed before sending items.