We don't permit our members to solicit sales outside the eBay online marketplace.

If you knowingly or unknowingly bought or sold an item outside eBay and believe you were defrauded, please fill out the appropriate form below.

• If you sold an item outside eBay, fill out the Item Sold Outside of eBay form.

• If you bought an item outside eBay, fill out the Item Bought Outside of eBay form.

What will eBay do with the information you send?

eBay always investigates reports of members breaching the eBay User Agreement. After investigating your report we may take action on the other member's account, for example by suspending their account. We may also send warnings to other members they've recently dealt with. However, due to our obligation to keep details of member accounts private, we can't share any details of the action we take with you.

Unfortunately, transactions outside the eBay online marketplace are not eligible for eBay services, including feedback, contact information requests and the Item Not Received and Unpaid Item Process . Therefore we can't reimburse you any money you've lost via an off-eBay transaction.

In addition to reporting the other member to us, eBay also strongly advises you to take the following steps:

In addition to reporting the other member to us, eBay also strongly advises you to take the following steps:

• Contact your local police. We'll be happy to help with their investigation.

• Contact the service used to send payment (if applicable).

• Contact your credit card company (if applicable). Most card issuers provide consumer protection in instances of online fraud or misrepresentation.

• Contact your postal carrier.

Note: If the item does not appear, the transaction probably happened outside eBay and is unsafe. As buyers, you should never pay for an item that doesn't appear in My eBay.

Related Help topics

• Offers to Buy or Sell Outside eBay

• Buyer Protection Programmes

• Paying Confidently

• Dealing with Postage Concerns