When you pay with PayPal for an item covered by PayPal Buyer Protection, you may receive protection up to £500.00 at no additional cost. To see if an item is eligible for PayPal Purchase Protection, look for the following in the "seller information" section of the seller's listing.

Transactions Covered by PayPal Buyer Protection

PayPal Buyer Protection helps you in the event you do not receive your item or the item is significantly different from its description in the seller’s listing. An item is eligible for PayPal Buyer Protection if it meets the following eligibility requirements.

• The "Free PayPal Buyer Protection" message is displayed in the seller listing information.

• You purchase your item on eBay.

• You must use PayPal to pay for the item, and use the seller's email address associated with the listing. To make sure of this, use the gray Pay Now button when the eBay listing ends.

• The seller's eBay listing is for a physical item. Services and intangible items are not covered.

• You may only file one claim per PayPal payment. You are limited to three PayPal Buyer Protection refunds per calendar year.

• Claims must be filed within 45 days of the PayPal payment.

There may be other requirements that apply to your item. Learn more about PayPal Buyer Protection in the UK and Ireland.

If you have a PayPal question, please contact PayPal Customer Support.

• Seller Non-Performance (Policy)

If you're looking for more help or have a question to ask, contact us.