Here’s an overview of the protection and support you can use to resolve your issue:

• Communicating with Your Trading Partner – Tips for how to work things out with your buyer or seller.

• Contacting eBay Members – How to get the email addresses and telephone numbers of the people you're trading with.

For Buyers:

• Report inappropriate trading behaviour (bad sellers or items).

• PayPal help - If you have a PayPal problem (for example there are limits on your PayPal account), go to the PayPal website.

• Item Not Received or Significantly Not as Described Process – What to do if your seller doesn't deliver the item or the item you received isn’t what was described in the listing.

• Appealing Unpaid Item Strikes – More about getting an Unpaid Item strike or suspension lifted from your account.

• Learn about Buyer Activity Limits.

• Learn about PayPal' sBuyer Protection Programme.

• Learn about the payment methods permitted on eBay.

For Sellers:

• Receiving Payments –How to contact eBay about problems and fraudulent payments.

• Unpaid Item Process – How to claim back your Final Value Fee if a buyer backs out of a purchase.

• Free Re-list Credit - How to qualify for an Insertion Fee Credit.

• How to remove an Unpaid Item Strike for one of your buyers.

• Listing Fees and How to pay your fees.

• How to send an invoice.

What eBay can do:

We provide programmes to help protect intellectual property and resolve disputes:

• Understanding eBay’s Role – Review what eBay does and does not do when transaction problems happen.

• About Transactions Outside eBay -- Learn about transactions that occur outside of eBay and what you should do if this happens.

• Guidelines for Creating Legally Compliant Listings – Review the guidelines for listing items properly on eBay.

• Protecting Intellectual Property (VeRO) – Review how eBay works with sellers to protect their intellectual property.

• Dispute Resolutions – Learn about eBay’s processes for dispute resolutions.

• Why eBay May End Your Listing – Learn about when and why eBay may remove a listing.

• Reporting Inappropriate Trading Behaviour – Learn what eBay does and does not do about inappropriate trading and how to report problems to eBay.

If you can't find the answer to a trading problem in eBay's online Help section or on the Community Help boards, email eBay using the links found on most Help pages. You'll usually get a response within 48 hours.

To report listing breaches or problems with another eBay member, first refer to the relevant policy. Then use the report links in the appropriate policy page to report the member to eBay.

• Item Not Received or Significantly Not as Described Process

• PayPal Buyer Protection