Here’s an overview of the protection and support you can use to resolve your issue:
For Buyers:
PayPal help - If you have a PayPal problem (for example there are limits on your PayPal account), go to the PayPal website.
For Sellers:
Unpaid Item Process – How to claim back your Final Value Fee if a buyer backs out of a purchase.
What eBay can do:
We provide programmes to help protect intellectual property and resolve disputes:
If you can't find the answer to a trading problem in eBay's online Help section or on the Community Help boards, email eBay using the links found on most Help pages. You'll usually get a response within 48 hours.
To report listing breaches or problems with another eBay member, first refer to the relevant policy. Then use the report links in the appropriate policy page to report the member to eBay.