We don't offer an insurance programme. However, PayPal offers its customers a Buyer Protection Programme that provides protection on eligible items.

PayPal Buyer Protection

• This programme provides enhanced coverage up to £500.00 with no processing fee when you pay with PayPal.

• To check if an item qualifies for this programme, look for the following image in the "seller information" section of the listing.

  

Please review the eligibility requirements and find out how to file a claim..

Note: Your PayPal claim must be filed within 45 days from the payment date.

What to do if you don't qualify for the PayPal Buyer Protection Programme

If you don't receive the item you paid for and you didn't pay with PayPal, you can use the eBay dispute console to communicate with your seller. Learn more about this process.

If you can’t resolve the matter directly with the seller, you may wish to report them to the police. eBay will gladly help the police with their investigation. Please ask the investigating officer to email us by using the "report information to eBay" link on the Understanding eBay's Role help page.

You could also pursue a claim against the seller via the small claims court.

Please also report the seller to us via the link at the bottom of this page. We'll investigate the seller and take appropriate action on their account. However, we can't force the seller to fulfil their obligation to complete the transaction. In addition, we regret that we can't discuss any action we take on the seller's account with you.

Related Help topics

• Item Not Received Process

• PayPal Buyer Protection

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