Feedback

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eBay Policy Tutorial - Feedback (text only version)

This tutorial on Feedback has 7 questions and should take 5-6 minutes to complete. By completing this tutorial you'll learn the following:

  • How you can use eBay's feedback system

  • How you can use communication tools prior to leaving feedback

What is feedback?

Feedback represents a person's permanent reputation as a buyer or seller on eBay. It is made up of comments and ratings left by other eBay members you bought and sold to. There are three types of feedback ratings: positive, neutral and negative. The sum of these feedback ratings are shown as a number in parentheses next to your User ID.

How feedback works

  • Each member may affect your score by only one point (positive or negative). However, they may leave you one feedback rating and comment for each transaction they have with you.

  • You receive a feedback star once your feedback score reaches 10 points.

  • We encourage you to leave feedback after each transaction is complete so that other members may benefit from your experience.

  • A high feedback score and percentage is usually a good sign, but you should always check your trading partner's member profile by clicking on the member's User ID or score to read comments they have received from others and comments they have left for others.

Feedback Tips

  • Always contact your trading partner to try and resolve any issues before resorting to leaving neutral or negative feedback.

  • You may not remove feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction.

  • Leave feedback after a transaction is complete so that other members may benefit from your experience.

  • Usually a high feedback score and high percentage is a good sign, but you should always check your trading partner's member profile to read comments and look for negative remarks.

When to check feedback

Before you bid on an item, you can check the seller's member profile by clicking on the feedback score next to their User ID. Sellers may also want to view the member profiles of bidders to see how reliable they have been in past transactions.

The information in this tutorial is a guideline and is not intended as legal advice. If you have a specific question about whether your feedback comment may breach eBay policy or could be considered libelous, please contact a lawyer.

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