Feedback

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eBay Policy Tutorial - Feedback (text only version)

  1. When leaving feedback always use caution and good judgment. You are responsible for the comments that you make and you can't change, edit or remove comments you've left about others. The rating and comment you leave become a permanent part of the other member's reputation on eBay.

  2. Feedback comments and ratings are valuable indicators of a member's reputation as a buyer or seller on eBay.

  3. The feedback system is intended to inform other members about your satisfaction with the transaction. Members should not use feedback as the first method of communicating with a trading partner. Our research shows that the majority of new buyers who try to work out an issue before leaving negative feedback successfully resolve the issue without leaving negative feedback.

  4. Each member must decide how best to manage their reputation within the eBay community. eBay's research has shown that sellers who leave feedback upon payment receive a higher percentage of feedback compared to those that wait for the buyer to leave feedback first as confirmation that they are satisfied. Other sellers use automated tools to leave feedback and wait until feedback has been left to leave a comment. Regardless of who leaves feedback first, eBay encourages both members to always leave appropriate feedback.

  5. Members may not edit or remove feedback comments once they have left it.

    eBay will remove feedback ratings and comments in rare circumstances. Comments that contain personal information, vulgarity, links or comments left by members with false contact information, or who have registered a second account after being suspended, will be removed.

  6. One of the most important aspects of the feedback system is its ability to help members make safe trading decisions. In order to maintain a credible system, each member may only affect another member's feedback score by +1, 0 or -1. eBay is often asked why all feedback left by one member for another isn't counted towards the feedback score. If we counted all the feedback left by one member it would be very easy for two people working together to dramatically increase their feedback scores, giving the appearance that their trading history was stronger than it actually was.

  7. Whenever two members are involved in a transaction, both members may leave a feedback rating and comment and either a reply or a follow-up comment.

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