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Communicating with Buyers
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When you sell an item in your own country, potential buyers may email you questions. Such emails enable you to address buyer concerns, build buyer confidence and continue to merchandise your items. The same is true when communicating with international buyers.
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- However, there are some important factors to consider:
- Currencies
- Languages
- Time zones
Currencies: Buyers must pay you in the currency that you specify. However, eBay increases your item's appeal to international buyers by showing prices in the buyer's currency.
For more advanced currency conversion needs, use/direct your buyers to eBay's Currency Conversion Calculator.
Languages: Many members of the global eBay Community are comfortable communicating in English, but some are not. To minimise confusion, use simple language and avoid slang terms and abbreviations.
- Time zones: Email communication may take longer due to time zone differences. To help manage time zone complexities:
- Avoid waiting until the last minute to contact the buyer.
- Use eBay's Time Zone Calculator to plan for time zone differences.
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Must use Buy It Now and PayPal.
