Must use Buy It Now and PayPal.
Q. Do I need a PayPal account in order to use this service?
A. Yes. A PayPal Account is necessary to print a postage label.
Q. Do I have to use PayPal to use the Postage Label Printing?
A. Yes. In order to have access to the Postage Label Printing service, items must be paid for via PayPal.
Q. Is there an expiry date for the postage labels?
A. For Royal Mail items you need to post your items by the end of the working day after the day of purchase otherwise it will not be valid (the Post by date on the label shows the last day on which the label will be valid for posting). For Parcelforce Worldwide items, labels are valid for 5 working days after the day of purchase.
Q. Can I use this service for BFPO and PO Box addresses?
A. Yes, but only for items under 2kg through Royal Mail services. Please refer to the Post Office® website http://www.postoffice.co.uk/portal/po/content1?catId=19100179&mediaId=19100247
Q. I have paid but I haven't seen the popup with the postage label
A. You have to allow popup in your browser When using the Internet Explorer V6 browser.
- Select Tools-> Popup Blocker-> Popup Blocker Settings.
- Add www.paypal.com to the list of Allowed Sites.
When using the Mozilla Firefox browser.
- Select Tools -> Options-> Content -> Exceptions.
- Type www.paypal.com into the Address of website field.
- Select 'Allow'.
NB: Some of our users will also have Toolbars in their browsers that might have their popup blocker functionalities on too. Those need to be switched off at this stage too.
Q. Where does the Postage Label Printing work?
A. The Product is for UK Sellers and UK based items only. The service will not work if the item is not posted from the UK.
Q. How do I pay for my Postage Label Printing?
A. Paying for labels is just like any other PayPal transaction. The easiest way to pay is to pay from your PayPal balance. If you have no funds in your balance or if you wish to use a different funding source then you can select any of the bank accounts or debit/credit cards or that are registered on your PayPal account.
Q. Can I test the Printing?
A. Yes. At the "print your label" phase you will have the option to print a test label.
Q. How can I create a list/report of labels I've paid for?
A. Royal Mail's PayPal account to collect label purchases appears as 'PP RMG' in your Account Overview.
In order to create a list of
- Go to History-
- Select Advanced Search
- In the Search For box, type the email address
"shipping_rmg_account_number_2@paypal.com" and in the In box select "email" - Specify the date range for your query.
PayPal will list all payments for labels to the Royal Mail within the specified dates (see example below)
Alternatively you can use Download History to download all transactions within a given period as a CSV file which you can then open in Excel to generate a quick report.
- Use Data->Filter
- Select Autofilter = ON
- Select Name = "Royal Mail Group Online Postage"
Your list of transactions will list all labels purchased.
Q. Can I get a refund or cancel my label if I made a mistake?
A. Yes. If your label is damaged or no longer required you can cancel the label and request a refund online from Royal Mail up to 7 days after the label purchase.
In order to make the Refund request you simply select the relevant transaction and click on the Details link in your Account Overview. At the end of the page click on the 'Delete' link.
When you request the refund you need to specify a reason (postage destroyed, changed mind, poatage lost, label did not print) which Royal Mail will assess. If the request is accepted, the refund will be processed within 5 working days and the funds will be returned to the same PayPal account from which the purchase was made.
The Delete link will be displayed for 7 days after the date of purchase, after which the link will no longer be displayed.
Q. If I have already posted the item, can I remove the 'Print Postage Label' from my Account Overview?
A. Yes. Click the 'Details' link for the transaction. At the bottom of the page select the link 'Remove Delivery Button/Link'.
When you return to Account Overview you will notice that the link has been removed for this transaction.
Q. What services are eligible to PayPal Seller Protection Program?
A. Some of them, please refer to the table below:
| Service | Is service required for seller to be eligible with PayPal Seller Protection? |
|---|---|
| 1st class | No |
| Standard Parcels | No |
| Recorded | Yes |
| Special Delivery 9am | Yes |
| Special Delivery Next Day | Yes |
| Airmail | No |
| Airsure small packets | Yes |
| Parcelforce Worldwide express24 | Yes |
| Parcelforce Worldwide express48 | Yes |
| Global Priority | Yes |
Q. When printing a Recorded Signed For label I did not see a Certificate of Posting. Is this correct?
A. Yes. A Certificate of Posting is part of the tracking label receipt that is provided to you at the Post Office® counter (as for Special Delivery services).
Therefore you do not require a Certificate of Posting when posting using Recorded Special Delivery.
Q. If I have already posted the item, can I remove the 'Print Postage Label' from my Account Overview?
A. Yes. Click the 'Details' link for the transaction. At the bottom of the page select the link 'Remove Delivery Button/Link'.
When you return to Account Overview you will notice that the link has been removed for this transaction.
Q. Will I ever have to go to the Post Office®?
A. Yes. Find details below.
| When to select Collections and when to drop-off at a Post Office®? | ||
|---|---|---|
| When to use the post box |
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| When to drop off at a Post Office® |
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| When to Book a collection |
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