Postage Centre

1. Key Facts
   • Benefits
   • Things you need to know
2. On eBay/PayPal
   • Flow
   • Entry Points
   • Login to PayPal
   • Read and approve the Terms and Conditions and New User's system requirements page
   • Create a postage label
   • Confirmation and payment
   • Print your label
   • The basics of good packaging:
   • Go to a Post Office® ,book a collection or drop it in a postbox
3. Buyer Info
   • A link will appear on the Closed Item Page
   • Which will bring you to the Postage Status Page
   • Alternatively you can go to My eBay and click on the the drop down next to each item you have won
4. Royal Mail and Parcelforce Worldwide info
   • Available Royal Mail and Parcelforce Worldwide Services on PayPal Online Postage
   • Weight Limits
   • Prohibited Goods and Restrictions

1. Key Facts

a) Benefits

• It's easy to use and no extra costs are implied.
• The payment for Postage will be made directly in PayPal.
• You can easily purchase additional compensation to your packages.
• Custom forms will be automatically generated with pre-filled details.
• You can book a pickup of your parcel for Parcelforce Worldwide products.
• Seamless online tracking of all Parcelforce Worldwide items will allow you and your buyers to know exact status of delivery.
• On top of all that, discounted prices for Parcelforce Worldwide services.!

b) Things you need to know

• You will have to enable www.paypal.com in your popup blocker. The label will be presented in a popup. Each browser has slightly different settings.
  
  When using the Internet Explorer V6 browser
  1. Select Tools-> Popup Blocker-> Popup Blocker Settings.
  2. Add www.paypal.com to the list of Allowed Sites.
  
  When using the Mozilla Firefox browser
  1. Select Tools -> Options-> Content -> Exceptions.
  2. Type www.paypal.com into the Address of website field.
  3. Select 'Allow'.
  
  
  
  
  
• Browsers that support the Product:
  
  

  	Supported	Not Supported
  Internet Explorer	Version 5.0 and above
  Netscape	Version 6.2 and above
  Mozilla Firefox	All
  Mac OS Safari	Version 1.2.4 and above	Version 2.0

  
  
  
• You need to download the latest Java applet for the product to work (here: http://www.java.com/en/download/manual.jsp)
• The Postage Label Printing will work for ALL items located in the UK.
• Online Postage cannot be used to purchase labels for Parcelforce deliveries to Jersey or Guernsey. If you try to use a label created using Online Postage, then the parcel may be returned to you. You will also risk negative feedback for late delivery from your buyer.
• For Royal Mail products, you have until after purchasing the label to drop your items in a Post Office® / Post box.

2. On eBay/PayPal

a) Flow

b) Entry Points

• Tracking ID (if available)
• The date which the label was printed (from PayPal)
• Services used
• Seller's cost of label
• Tracking link (where available)
• Reprint link if you have mislaid an unused label.
• Refund link (available for 7 working days after the day of purchase)

c) Login to PayPal

d) Read and approve the Terms and Conditions and New User's system Requirements Page

e) Create a postage label

• Letter
  • Size - Not to exceed 240 millimetres x 165 millimetres. (This size is larger than A5 - half a sheet of standard paper.)
  • Maximum Thickness - 5 millimetres
  • Weight - 0-100 grams (0.1kg)
• Large Letter
  • Size - Not to exceed 353 millimetres x 250 millimetres. (This size is larger than A4 - a standard sheet of paper, e.g., single CDs and DVDs.)
  • Maximum thickness - 25 millimetres
  • Weight - 0-750 grams (0.75kg)
• Packet
  • Size - Any item which is more than 25 millimetres thick or longer than 353 millimetres or wider than 250 millimetres, or heavier than 750 grams
  • Weight exceeds 750 grams

Postage Options

1. 'Display Value'
   Why use the 'Display Value'?
   Sellers can choose for the value or the weight of a label to be displayed when the label is printed.
   
   Examples of Use
   By selecting Display Value = Yes, the price of the label will be printed and by selecting 'No' the weight will be printed. If the seller selects 1^st class labels or 1^st class Recorded (Signed for) labels then the pricing in proportion package type will also be displayed ("Ltr" = letter, "LLtr" = Large Letter and "Pkt" = Packet)
   
   
   
2. Basic Compensation and Additional Compensation
   Royal Mail 1^st class, 1^st class Recorded (Signed for), Standard Parcels and AirMail provide a basic level of compensation at no cost which means that if the item is not delivered by Royal Mail then you will be able to make a claim for compensation up to the limit of basic compensation offered for the service. No claims will be honoured without an authorised certificate of posting. Parcelforce Worldwide provide inclusive compensation for loss/damage for all four services up to £150 per item.
   
   In order to make your Royal Mail claim for 1^st class, Standard Parcels and AirMail services, please note that you will need to have your Certificate of Posting (automatically generated by PayPal) stamped at the Post Office® counter. Your claim will then be investigated to see whether you are entitled to receive compensation if the item is not received.
   
   
   
3. Why select Additional Compensation?
   When sending higher value items you can protect against risk of loss or damage by purchasing additional compensation for certain Royal Mail and Parcelforce Worldwide services.
   
   For all four Parcelforce Worldwide services (inland and International) and selected Royal Mail services (Standard Parcels, Special Delivery 9am and Special Delivery Next Day and Airsure) sellers can purchase additional compensation up to £2500.
   
   Service Notes
   
   Royal Mail Standard Parcels
   For your peace of mind, additional compensation cover for loss or damage is available, up to £500.00 GPB for a small fee, with a certificate of posting that has been stamped and authorised at the Post Office®.
   
   Royal Mail Special Delivery 9am™
   The basic price includes up to £50.00 compensation cover for loss or damage.
   If your item is more valuable, you can get extra cover for a small additional fee.
   
   Royal Mail Special Delivery Next Day™
   The basic price includes up to £500.00 compensation cover for loss or damage.
   Additional compensation is available for a small fee
   
   Parcelforce 24 & Parcelforce 48
   Compensation for loss/damage up to £150.00 per consignment included in the price.
   Enhanced compensation up to a maximum total value of £2500.00 is available for an additional fee.
   
   
4. Collections & Drop-off
   When to book a collection?
   Whenever you are using Parcelforce 24, Parcelforce 48 Parcelforce Worldwide Global Priority or a Parcelforce Worldwide International Datapost service.
   
   You can book a collection to take place up to 5 working days after the label purchase (but not on Saturdays or bank holidays). For example if you purchase a label on the Wednesday you can chose to book a collection on the following Thursday, Friday, Monday, Tuesday or Wednesday.
   
   Notes
   • All Parcelforce Worldwide services can be dropped off at any Parcelforce Worldwide depot.
     • Parcelforce 48 and Global Priority can be dropped off at any Post Office® branch.
     • Parcelforce 24 and International Datapost can be dropped off at selected Post Office® branches.
     • " Click on the following link www.parcelforce.com/portal/pw/finder and select 'Parcelforce Worldwide delivery services' from the drop down list to obtain details.
   • Collection - If you have requested your item to be collected, you should ensure that somebody is available to hand over your item when our collection driver calls. Whilst this is most likely to be in the afternoon of the requested collection date, but could be at any time during the working day.
   
   
5. Tracking
   
   Tracking and Royal Mail /Parcelforce Worldwide Services
   
   There are 3 types of service - tracked, delivery confirmation and un-tracked:
   
   

   Service	Type of Tracking
   1st Class Recorded (Signed for)	Yes - delivery confirmation only
   Standard Parcels	No
   Recorded	Yes - delivery confirmation
   Special Delivery 9am	Yes - fully tracked
   Special Delivery Next Day	Yes - fully tracked
   Airmail	No
   Airsure	Yes - fully tracked to major destinations
   Parcelforce 24	Yes - fully tracked
   Parcelforce 48	Yes - fully tracked
   International Datapost	Yes- fully tracked to major destinations
   Global Priority	Yes- fully tracked to major destinations

   
   
   Once you have chosen relevant postage options for your service select 'Continue'.
   
   
   
   
   

   f) Confirmation and Payment

   This page allows you to confirm that all your details are correct.
   
   
   
   As a note, the same rules of Funding and Payments apply for PayPal as a normal payment. The payment will be by supported by your balance by default but can also be charged on a bank account or a credit/debit card. To find out more visit our FAQs.
   
   
   

   g) Print your Postage Label

   The next step will be the printing of your label. The label will appear in a popup.
   NB: Please ensure that your browser does not block popups. Find out how to disable popups here.
   
   You can print a sample label to test whether the settings of your computer and printer are correct.
   
   
   
   Each browser has slightly different settings.
   
   When using the Internet Explorer V6 browser
   1. Select Tools-> Popup Blocker-> Popup Blocker Settings.
   2. Add www.paypal.com to the list of Allowed Sites.
   
   When using the Mozilla Firefox browser
   1. Select Tools -> Options-> Content -> Exceptions.
   2. Type www.paypal.com into the Address of website field.
   3. Select 'Allow'.
   
   NB: Some of our users will also have Toolbars in their browsers that might have their popup blocker functionalities on too. Those need to be switched off at this stage too.
   
   
   
   
   
   Sample:
   

UK Receipt
You will get a receipt and confirmation email after your payment has gone through. You can also reprint or cancel your label if necessary.






h) The Basics of good packaging:

Wrap each item in the parcel/packet individually
This takes a little longer, but offers better protection when there's no movement of contents. Place all items within an inner packet/box and wrap them in bubble wrap. When sending printers, ink cartridges must be removed from the printer and packaged separately in a manner that cannot contaminate any other item.

Protect fragile items on their journey
Fill out containers with cushioning material like expanded polystyrene chips; polythene foam; bubble wrap air cushions or crumpled paper. Make sure this fill is around all items to form a good cushion against knocks and vibration. Please ensure that polyblock surrounds are used on all electrical items. Cushioning materials are available from most Post Office ® branches. Use a 'FRAGILE' sticker, if necessary.

Use a strong outer container
All items must be packed - unpacked items with labels stuck on are not acceptable, and may be refused. Make sure the outer container is strong enough for it's contents. For smaller items, use padded envelopes for sharp edges or odd shapes. For parcels, a corrugated fibreboard box with a good quality kraft outer wrapping is best. Sub-standard and damaged cartons can cause problems.

Seal the parcel/packet well
Make an 'H' seal with 48mm/50mm-wide plastic or reinforced carton tape on both the top and bottom of your package. Ordinary household adhesive tape isn't usually strong enough. Flatten any sharp edge from staples or metal fastenings, and cover with tape.

Strap and tape for extra protection
For heavier items you will need a strong outer carton, closed with tape. String around boxes isn't really suitable, but can be used around other wrappings.

Transporting electrical items
When transporting electrical items - e.g. laptops, DVD players etc - please make sure that they have the original manufacturer's transport screws properly secured to ensure that elements/components do not move.

Do not strap multiple boxes together
This may cause them to become damaged. Place all boxes in one outer carton

Prevent movement of items in transit
Please ensure that multiple items within a packet/parcel do not touch each other, or the sides of the container. Guitars and other musical instruments should be packaged in a hard case with sufficient internal packaging to ensure that the instrument cannot move during transit

Is the carton strong enough?
The table below may help you choose the most suitable carton material. The letters 'gsm' are the standard measurement for paper/card thickness. For parcels, we also recommend an inner cushioning lining of at least 50mm as further protection against damage.

A compensation claim for damage of contents will be deemed invalid if the item is inadequately packed or if the packaging is not retained for verification.



Weight of contents	Grade of carton
Up to 5kg	200gsm
5kg-10kg	300gsm
10kg-15kg	150gsm double wall
15kg-25kg	200gsm double wall
25kg-30kg	300gsm double wall


Clear, accurate addressing
Using the full address and postcode/zip code is essential to ensure correct delivery. The phone number of the recipient also helps to avoid any delay. Include your own address and phone number on the outside and inside of your item too.

Please note that if items are badly packaged, they may be refused by the Post Office ® or by the Parcelforce Worldwide driver if the collection option is selected. In addition, bad packaging may invalidate any claim for damage – so please take the time to pack your items very carefully.

For more packaging tips please visit the Parcelforce Worldwide website.




i) Go to a Post Office® or book a collection or drop the item in a Post Box

When to select Collections and when to drop-off at a Post Office®?
When to use the post box	When the item is a letter, large letter or small parcel (small enough to fit in a post box) When compensation is not needed and PayPal Seller Protection cover is not needed	1st class class Airmail
When to drop off at a Post Office®	When you want a certificate of posting to be authorised to qualify for the basic level of compensation offered for 1st Class, Standard Parcels and Airmail) When you haved purchased Additional Compensation When you want to use Royal Mail and qualify for PayPal Seller Protection You can choose to drop off Parcelforce 24 and International Datapost items at selected Post Office ® branches. Parcelforce 48 and Global Priority can be dropped off at all Post Office ® branches.	Recorded Signed For Airmail Airsure Special Delivery 9am Special Delivery Next Day 1st Class** Standard Parcels** Parcelforce 24 (selected branches) Parcelforce 48 International Datapost (selected branches) Global Priority
When to Book a collection	You can choose to have your items collected from you when using any Parcelforce Worldwide service.	Parcelforce 24 Parcelforce 48 Global Priority International Datapost





Domestic Services
	1st Class	Recorded Signed For	Standard Parcels	Special Delivery 9am	Special Delivery Next Day	PF 24	PF 48
Is a visit to the Post Office ® required?	Maybe **	Yes	Maybe **	Yes	Yes	No	No



**Maybe: eBay Shipping User is entitled to compensation, in the rare event that the item is lost or damaged, when using these services but only when a Certificate of Posting is stamped and authorised at the Post Office® counter.



International Services
	Airmail Small Packets	Airsure	Int'l Datapost	Global Priority
Is a visit to the PO required	Maybe**	Yes	No	No



Maybe: Only if Certificate of Posting is required (entitles eBay Shipping User to £32 compensation)

Booking Collections
For Parcelforce Worldwide services (Parcelforce 24, Parcelforce 48, Global Priority and International Datapost), the Label Printing and Postage/Despatch service allows sellers to book a collection when purchasing the label.

You can book a collection to take place up to 5 working days after the label purchase (but not on Saturdays or bank holidays). For example if you purchase a label on the Wednesday you can chose to book a collection on the following Thursday, Friday, Monday, Tuesday or Wednesday.

Notes
• All Parcelforce Worldwide services can be dropped off at any Parcelforce Worldwide depot.
  • Parcelforce 48 and Global Priority can be dropped off at any Post Office® branch.
  • Parcelforce 24 and International Datapost can only be dropped off at selected Post Office® branches.
  • Click on the following link www.parcelforce.com/portal/pw/finder and select 'Parcelforce Worldwide delivery services' from the drop down list to obtain details. This is essential to avoid problems and delays in delivering your item.
• Collection - If you have requested your item to be collected, you should ensure that somebody is available to hand over your item when our collection driver calls. Whilst this is most likely to be in the afternoon of the requested collection date, but could be at any time during the working day. You may be charged if our driver arrives on the selected day to collect and there is nobody available to hand the item over.

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3) Buyer Information

a) A link will appear on the Closed Item Page






b) Which will bring you to the Postage Status Page



From this page you will have the option to track the item if you and the seller have selected a Parcelforce Worldwide or a Royal Mail trackable service.




c) Alternatively you can go to My eBay and click on the drop down next to each item you have won



Missing Image



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4) Royal Mail and Parcelforce Worldwide information

i. Available Royal Mail and Parcelforce Worldwide Services on PayPal Online Postage

• Inland Services
  • Royal Mail First Class
  • Royal Mail First Class Recorded (Signed For)™
  • Royal Mail Special Delivery 9:00AM™
  • Royal Mail Special Delivery Next Day™
  • Parcelforce 24
  • Parcelforce 48
  • Royal Mail Standard Parcels
• International Services
  • Royal Mail Airmail (Small Packets)
  • Royal Mail Airsure
  • Parcelforce Worldwide International Datapost
  • Parcelforce Worldwide Global Priority
• Weight Guidelines
  • Weight Limits
Royal Mail First Class - One of the most frequently used postal services, First Class mail aims to deliver your letter or packet the next working day, including Saturday. The price of the First Class service is the same to anywhere in the UK and the amount that you pay is dependent on weight and size of the item. These are the size and weight limits for the three First Class formats:


• Letter
  • Size - Not to exceed 240 millimetres x 165 millimetres. (This size is larger than A5 - half a sheet of standard paper.)
  • Maximum Thickness - 5 millimetres
  • Weight - 0-100 grams (0.1kg)
• Large Letter
  • Size - Not to exceed 353 millimetres x 250 millimetres. (This size is larger than A4 - a standard sheet of paper, e.g., single CDs and DVDs.)
  • Maximum thickness - 25 millimetres
  • Weight - 0-750 grams (0.75kg)
• Packet
  • Size - Any item which is more than 25 millimetres thick or longer than 353 millimetres or wider than 250 millimetres, or heavier than 750 grams
  • Weight exceeds 750 grams
The maximum dimensions for rectangular items are 610 millimetres x 460 millimetres x 460 millimetres. The maximum length for rolled items is 900 millimetres and the length plus twice the item diameter must not exceed 1040 millimetres. Items over these dimensions should be sent by Standard Parcels or using Parcelforce Worldwide. For further information please visit www.RoyalMail.com.

Royal Mail First Class Recorded (Signed For)™ - Perfect for important items that are not especially urgent or of a high value, this service provides you with proof of posting and a signature is obtained upon delivery. You can confirm if your item has been delivered via the internet using Royal Mail track and trace system. Simply print your postage and take your package to your local Post Office® to get your stamped proof of posting confirmation and tracking label... These are the size and weight limits for the three First Class formats:


• Letter
  • Size - Not to exceed 240 millimetres x 165 millimetres. (This size is larger than A5 - half a sheet of standard paper.)
  • Maximum Thickness - 5 millimetres
  • Weight - 0-100 grams (0.1kg)
• Large Letter
  • Size - Not to exceed 353 millimetres x 250 millimetres. (This size is larger than A4 - a standard sheet of paper, e.g., single CDs and DVDs.)
  • Maximum thickness - 25 millimetres
  • Weight - 0-750 grams (0.75kg)
• Packet
  • Size - Any item which is more than 25 millimetres thick or longer than 353 millimetres or wider than 250 millimetres, or heavier than 750 grams
  • Weight exceeds 750 grams
The maximum dimensions for rectangular items are 610 millimetres x 460 millimetres x 460 millimetres. The maximum length for rolled items is 900 millimetres and the length plus twice the item diameter must not exceed 1040 millimetres. Items over these dimensions should be sent by Standard Parcels or using Parcelforce Worldwide. For further information please visit www.royalmail.com

Royal Mail Special Delivery 9:00AM™ - - Do you need your items delivered urgently? Royal Mail Special Delivery 9:00 AM guarantees delivery by 9:00 AM next working day to 99 percent of the UK or your money back. The basic price includes up to £50.00 GBP compensation cover for loss or damage. If your item is more valuable, you can get extra cover for a small additional fee. Items up to 2 kilograms can be sent. Use Royal Mail online tracking to stay in touch with your item and check goods have been delivered and view proof of delivery. Simply print your postage and take your package to your local Post Office® to get your stamped proof of posting confirmation and tracking label. For further information please visit www.royalmail.com/specialdelivery

Royal Mail Special Delivery Next Day™ - Royal Mail Special Delivery Next Day service guarantees delivery by 1:00 PM next working day to 99 percent of the UK or your money back. The basic price includes up to £500.00 GBP compensation cover for loss or damage. If your item is more valuable, you can get extra cover for a small additional fee. Items up to 10 kilograms can be sent. Use Royal Mail's online tracking to stay in touch with your item and check if goods have been delivered and view proof of delivery. Simply print your postage and take your package to your local Post Office® counter to get your stamped proof of posting confirmation and tracking label. For further information please visit www.royalmail.com

Parcelforce 24 - - Guaranteed* next working day delivery to most UK destinations and two working days for remaining outlying UK destinations. Immediate tracking online with free online confirmation and proof of delivery. - Maximum weight is 30 kg per parcel. Maximum size is 3m length and girth combined, with 1.5m for any single dimension. Flexible and free collections available online. Compensation up to £150.00 GBP per consignment included in the price. Enhanced compensation up to a maximum of total value £2500.00 GBP available for an additional fee. Proportionate refund of carriage charge is applicable in the unlikely event of a delay. For further information please visit www.parcelforce.com.

Parcelforce 48 - - Guaranteed* delivery in two working days to most UK destinations and three working days for remaining outlying UK destinations. Immediate tracking online with free online confirmation and proof of delivery. Maximum weight is 30 kg per parcel. Maximum size is 3m length and girth combined, with 1.5m for any single dimension. Flexible and free collections available online. Compensation up to £150.00 GBP per consignment included in the price. Enhanced compensation up to a maximum total value of £2500.00 GBP available for an additional fee. Proportionate refund of carriage charge in the unlikely event of delay. For further information please visit www.parcelforce.com.

Royal Mail Standard Parcels - Royal Mail aims to deliver your parcel within three to five working days after you post it, including Saturdays. For your peace of mind, additional compensation cover for loss or damage is available, up to 500 GPB for a small fee, with a certificate of posting that has been stamped at the Post Office®, and you can send items up to 1.5 metres long and up to 20 kilograms in weight. The combined length and girth of your item must not exceed 3 metres. For further information please visit www.royalmail.com.

Royal Mail Airmail (Small Packets) - Royal Mail aims to deliver to European destinations within three working days and worldwide within five working days. The maximum weight you can send is 2 kilograms (1kg to Saudi Arabia). It is also advised to write "SMALL PACKET" on the front top left hand corner of the item. A customs declaration form should be attached to the item where necessary (PayPal postage will automatically provide this for you when it is needed). For heavier items we suggest you use Parcelforce Worldwide. For further information please visit www.royalmail.com.

Royal Mail Airsure - Royal Mail Airsure is a fast, secure, and reliable service to a selected number of destinations worldwide. Your item will receive priority handling at home and overseas and benefit from an online tracking facility so you can check your mail's progress along the way (Please note that because Airsure® is delivered by other postal administrations abroad, tracking outside of the UK and confirmation of delivery cannot be guaranteed). You can keep your item covered for loss or damage with up to £500.00 GBP compensation for a small extra fee. You can use Airsure to send items up to 2 kilograms. No single side must be longer than 600 millimetres, whilst the length plus depth plus width must not exceed 900 millimetres. You can also send items in rolled tubes no greater than 900 millimetres in length. If you're sending rolled items please also note that the length plus twice the diameter of your item must not exceed 1040 millimetres. For further information please visit www.royalmail.com.

International Datapost (Parcelforce Worldwide) - Guaranteed* delivery to 225 countries and territories worldwide, with delivery by 5:30 PM to many destinations. This service offers: online tracking and free online confirmation of delivery for major destinations; and proof of delivery for an additional charge; flexible and free collections available online; no weight limits for multi-item consignments to a single address - individual parcels up to 30 kilograms (country specifics available on www.parcelforce.com/countries); compensation up to £150.00 per consignment included in the price; enhanced compensation up to £2500.00 available for an additional fee; and proportionate refunds if parcels are delayed. For further information please visit www.parcelforceworldwide.com.

Global Priority (Parcelforce Worldwide) - For a day-certain service outside of Europe, Global Priority guarantees delivery from just three days, depending on destination. This service offers guaranteed* delivery (proportionate refunds of carriage cost in the event of a late delivery). Online and immediate tracking. Free online confirmation of delivery and proof of delivery for major destinations for an additional charge. Flexible and free collections available online. No weight limits for multi-item consignments to a single address - individual parcels up to 30 kilograms. (country specifics available on www.parcelforce.com/countries).Compensation up to £150.00 per consignment included in the price. Enhanced compensation up to £2500.00 available for an additional fee. Proportionate refunds if parcels are delayed. For further information please visit www.parcelforceworldwide.com.



ii. Weight Limits

Rates are based on service type selected.
• Royal Mail First Class - For a letter the maximum weight is 100 grams, for a large letter it is 750g, there is no weight limit for packets but please check size restrictions.
• Royal Mail First Class Recorded (Signed For)™ - For a letter the maximum weight is 100 grams, for a large letter it is 750g, there is no weight limit for packets but please check size restrictions.
• Royal Mail Special Delivery 9:00 AM™ - Maximum weight limit is 2 kilograms.
• Royal Mail Special Delivery Next Day™ - Maximum weight limit is 10 kilograms.
• Parcelforce 24 and Parcelforce 48 - No weight limits for multi-item consignments to a single address - individual parcels up to 30 kilograms. Maximum size of 3 metres length + girth (measured around the thickest part) and maximum length of 1.5m.
• Royal Mail Standard Parcels - Maximum weight limit is 20 kilograms.
• Royal Mail Airmail (Small Packets) - Maximum weight limits is 2 kilograms
• Royal Mail Airsure - Maximum weight is 2 kilograms.
• PW International Datapost - No weight limits for multi-item consignments to a single address - individual parcels up to 30 kilograms.
• Parcelforce Worldwide International Datapost and Global Priority - No weight limits for multi-item consignments to a single address - individual parcels up to 30 kilograms . However, there are some destinations where the maximum weight is 20kg.. Further details about specific destinations are available on www.parcelforce.com/countries. It is essential that you check this before you send your item to prevent any problems when your parcel is collected, or you drop into a Post Office®.

iii. Prohibited Goods and Restrictions

• Items that Royal Mail cannot carry
  www.RoyalMail.com/portal/rm/content1?catId=400044&mediaId=36200675
  
  
• Items that Royal Mail can carry under certain conditions
  www.RoyalMail.com/portal/rm/jump2?catId=400044&mediaId=36200679
  For International Restrictions and Advice (as these vary from country to country) contact Royal Mail customer services on www.Royal Mail.com/customerservices/.
  
  
• Parcelforce Worldwide General Prohibitions and Restrictions
  For prohibitions and restrictions applicable to specific overseas destinations go to http://www.parcelforce.com/portal/pw/content1?catId=25800694&mediaId=25900690. For overseas parcels, it is also your responsibility to make sure that the item you are sending is not prohibited by the destination country. We have provided some top tips on www.parcelforce.com/countries but you should check with your recipient.
Once you print your postage label and attach it to the package, both you and your buyer can keep track of the delivery status.


Guarantee* definition: Proportionate refunds of carriage costs in the event of late delivery in accordance with our General Terms and Conditions. Delivery speed guarantee exceptions can be found by visiting the Parcelforce Worldwide website. For more information visit http://www.parcelforce.com/portal/pw/content1?mediaId=26000667&catId=25900691