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The vast majority of eBay buyers receive their items quickly and smoothly. However, if you don't receive your item or if it arrives significantly not as described, then you can receive the full value of your purchase (including postage) back when you pay with PayPal.

You can open a dispute in the PayPal Security Centre by clicking, 'Open a transaction dispute' under the 'Report a Problem' heading on the left.

PayPal will facilitate communication between you and the seller. If you're still not happy with the result, you can escalate the dispute to a claim.

A decision will be made by PayPal after reviewing the details of the claim. If found in the buyer's favour, PayPal will reimburse the total amount of the purchase.
Note: No deductible or additional fees will be charged when a buyer receives reimbursement.



Eligibility requirements
  • Claims must be made for tangible, unprohibited goods that can be posted.
  • Buyers must raise a dispute within 45 days of a single PayPal payment for the full price of the item. If no satisfactory response is received from the seller, a claim must be escalated within 20 days of raising the dispute.
  • The payment must have been made using the "Pay Now" button on eBay or by associating the payment with the eBay item number on the PayPal site.
  • Buyers cannot make multiple claims on the same payment. Click here for all terms and conditions.