Very occasionally things go wrong – read our practical tips on staying safe on eBay and online, and what to do if you think you’ve been scammed
Look out for:
Take these simple precautions:
Here are some tips for creating a safe password:
As a minimum, take these simple precautions:
If you think someone has gained access to your account, change your eBay and PayPal passwords immediately
If you haven't received an item you bought on eBay, or it doesn't match the description you may be eligible for eBay Money Back Guarantee . Learn more about eBay's resolution process.
If you didn't buy the item on eBay or your purchase isn't eligible for eBay Money Back Guarantee, you can make a police report using the Action Fraud website.
Note: Please be aware that reports about transactions outside of eBay or PayPal may not be investigated, although your report will help the police to build up a picture of fraud activity.
eBay will always assist the police in a criminal investigation. Learn more about reporting fraud to the police and how eBay works with law enforcement.