In most cases, transaction problems can be resolved through direct communication between buyers and sellers. We recommend that buyers take the following simple steps before initiating the Item Not Received process.
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Check the item listing. Review the seller's item description and shipping and payment terms.
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Have you allowed enough time for the seller to receive and confirm payment?
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Paying by check or money order can take time for the seller to receive and the payment to clear. Most PayPal payments are immediate.
Learn more about PayPal
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Have you read the seller's postage terms?
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Get estimated postage times from:
Royal Mail
Parcel Force
Delivery Networks
DHL
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Please note: eBay members have commented that some postage methods, can take longer than expected. If you have additional shipping concerns, click here.
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Email your seller. If you are still concerned, email the seller with your questions. If you don't have the seller's email address, you can request it from eBay or use Ask Seller a Question.
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Check your email spam filters for messages from the seller. It's possible that spam filters on your email system are blocking emails from your seller.
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Check your own contact information. It's possible that your contact information is incorrect, preventing your seller from contacting you. Go to My Account in My eBay and click on Personal Information. Make sure your email address is correct.
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Call your seller. Request your seller's contact information and give him or her a phone call. Many issues are just simple misunderstandings that can be resolved with a single phone call.
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Learn more about all the steps you should take before initiating this process.
If you have done all these things and still have not resolved your problem, you may initiate the Item Not Received process anytime between 10-60 days after the listing ends. |
