Before You Start Initiating Item Not Received Resolving Item Not Received The Dispute Console Member Experience Learn More

The "Item Not Received or Significantly Not as Described" process enables buyers and sellers to communicate and resolve issues quickly when the buyer experiences a transaction problem and traditional means of communication (email and telephone) are not working.

Buyers and sellers can use this process when
  1. the buyer has not received an item they paid for, or
  2. the item the buyer has received is significantly different from what was described in the listing.



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