My buyer didn't pay. What do I do now?

Communicate using the Dispute Console

Communicate with your buyer using the Dispute Console on the eBay website, not by email. This ensures that all communication relating to the dispute is kept in one place, and everyone involved has an identical and permanent record of the communication about the dispute.

Close the dispute

You can close the dispute at any time after the buyer has responded at least once, or if the buyer does not respond within 8 days of your last message.

Please note: You need to close the dispute within 60 days of the transaction date, or it will be closed automatically and you won't receive a Final Value Fee credit.

• If the buyer doesn't respond within 7 days of you opening the dispute, you can get a Final Value Fee credit. You'll also be eligible for a free re-list credit
• If you opened the dispute as a "Mutual Withdrawal" and the buyer confirms their agreement, or if they don't respond within 7 days of you opening the dispute, you can get a Final Value Fee credit
• If you have chosen to complete the transaction and both you and the buyer are satisfied with the outcome of the dispute, you will not be eligible for a Final Value Fee credit