Feedback

1. What changes is eBay making to the Feedback system?
   
   eBay is introducing two changes to the Feedback system. First, in addition to leaving an overall positive, neutral or negative Feedback, buyers will now be able to leave Detailed Seller Ratings for the seller on four aspects of a transaction. Second, the item title and item price for each Feedback will be visible on the Feedback Profile page so that buyers can more easily determine the item price and type of item associated with a particular Feedback.
   
   
2. What are Detailed Seller Ratings?
   
   Detailed seller ratings provide more details about the member's performance as a seller. You can find them at the top of each member's Feedback Profile.
   
   When buyers leave an overall Feedback rating (positive, neutral, or negative) for a seller, they also have the option to leave Detailed Seller Ratings in four areas: accuracy of item description, communication, delivery time, and postage & packaging charges.
   
   These Detailed Seller Ratings allow buyers to provide additional information about the transaction, and provide a more complete picture of the member's performance as a seller.
   
   The rating system is based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest rating. Detailed Seller Ratings do not impact the overall Feedback Score.
   
   
3. Will these changes replace the existing positive, negative, neutral ratings?
   
   No. The Detailed Seller Ratings do not replace the current Feedback system. A buyer must first leave a current Feedback rating and comment before leaving Detailed Seller Ratings.
   
   
4. How will Detailed Seller Ratings be displayed?
   
   Detailed Seller Ratings will only be represented on the Feedback Profile page with stars. The specific percentage will not be shown. In addition, the stars will be rounded to the nearest half. So, if a seller has a score of 4.39, they will receive 4½ stars.
   
   
5. Why has eBay added Detailed Seller Ratings?
   
   Detailed Seller Ratings provide buyers with more information when evaluating seller performance and provide buyers with an opportunity to more accurately rate a seller's performance.
   
   
6. How do I leave Detailed Seller Ratings?
   
   You can leave Detailed Seller Ratings from the Leave Feedback page. If you choose to leave Detailed Seller Ratings, you must leave them at the same time you leave your overall Feedback rating and comment.
   
   The rating system is based on a one- to five-star scale. To choose a rating, roll your mouse over the stars, and review the rating text to the right of the stars. Click the star associated with the rating you'd like to select.
   
   Sellers will not be able to see the Detailed Seller Ratings you've given them.
   
   
7. Will sellers be able to identify the Detailed Seller Ratings left by buyers based on the number of ratings and changes to the stars?
   
   It may be possible for a seller that only sells a few items a month to identify when a buyer left them a rating, but it will be very unlikely, for the following reasons: First, the Detailed Seller Ratings will be delayed; second, the averages are only displayed in halves, making it unlikely that a single low score would drop a seller's score, and third, since 80% of buyers left Detailed Seller Ratings during testing, 20% did not. A seller with multiple buyers leaving Feedback will not be able to work out which buyer left Detailed Seller Ratings and which didn't.
   
   
8. How many ratings must be left for a seller before the average is displayed on the Feedback Profile page?
   
   A seller must receive a minimum of ten (10) ratings before an average Detailed Seller Rating is displayed on the Feedback Profile page.
   
   
9. What other changes are taking place on the Feedback Profile page?
   
   eBay is adding item title and item price to the comments section of the Feedback Profile page, changing the header to highlight the most important links buyers look for, changing the default view to "From Buyers" when a buyer is coming from the View Item page, and adding a "View Item" link to the page to make it clear to members how to find the item details.
   
   
10. What are the benefits of Detailed Seller Ratings to buyers? What about sellers?
    
    Detailed Seller Ratings benefit buyers by allowing them to rate sellers on a particular transaction more accurately. They also provide buyers with additional information about a seller prior to making purchasing decisions.
    
    Detailed Seller Ratings provide sellers with the opportunity to stand out from other sellers, thus attracting more business based on those factors that our buyers rated most important.