Frequently Asked Questions about the User Agreement
Q. Why is there a User Agreement? A. The User Agreement is a legal document that spells out the relationship between you and eBay. It outlines the services made available to you by eBay, briefly explains eBay's fee policy and describes how you may and may not use the eBay website. Q. Will the User Agreement change again? A. It may change periodically. When revisions are needed, changes will be posted on the eBay website at least 30 days before taking effect. You will also receive email notices of any revisions as they occur. Q. What does eBay mean when it says it is a "venue" instead of a "traditional auctioneer"? A. eBay is an exciting electronic marketplace where you can buy and sell to your heart's content. However, eBay does not ultimately participate in the transaction between buyer and seller, verify that items are genuine, or guarantee that you will receive payment or items. eBay is very concerned about your safety and encourages you to visit our Safety Centre for resources and tips on how to have a safe online experience with eBay. Q. Why can't I bid on my own item? A. Bidding on your own item is called a shill bid. It is an artificial and unfair method for raising the price. Shill bidding is prohibited on eBay. Q. If I place a bid on an auction-style listing, what are my obligations to the seller? A. If you place a bid on an auction-style listing at or above the minimum bid amount (or where there is a reserve price, at or above the reserve price), and your bid is the high bid at the end of the listing, you are legally bound to complete the transaction with the seller, unless you bid on an item covered by our Non-Binding Bid Policy, such as property. Q. Why was one listing removed, while other similar items remain on the site? A. If a listing is removed, it's probably because a user has complained to eBay that the item breaches the User Agreement or one of eBay's policies, such as the Prohibited and Restricted Items policy. Listed items similar to the one removed may remain on the site unless eBay is notified about them. Q. How do I know if an item is potentially illegal or not? A. eBay provides a list of prohibited, questionable, and potentially infringing items that may not be listed on eBay. This list is set out in the Prohibited and Restricted Items policy. This is not a complete list and is only intended to provide representative examples. If you have consulted the list and are not sure if an item you would like to sell is legal or not, do not sell that item without checking with a lawyer or government agency that may know the specific laws regarding your item. Q. What happens if someone breaches the User Agreement? A. The eBay trading community is full of wonderful members. However, as in any community, there are always a few bad apples. The User Agreement, in the section headed "Abusing eBay", allows eBay to issue users with warnings, limit, suspend or terminate eBay services and users' accounts, restrict users' access to, and users' activities on, the site and take various other steps if a user breaches any part of the User Agreement or an eBay policy. Fraudulent activities and illegal items are strictly prohibited on eBay. For an overview of some typical User Agreement breaches and eBay's standard enforcement policies for them, see the Investigations page. Q. How do I report a potentially illegal, infringing or fraudulent item? A. If you feel that an item is listed in the wrong category, or that an item is potentially prohibited, questionable, infringing or fraudulent, the best thing to do is report the item to eBay Customer Support. Q. What does the "Content licence" section of the User Agreement mean? A. This section is necessary in order for eBay to accept, store and use your content on the site. Since hosting content on a web site involves copying, eBay needs your permission to store such material on our servers in order to comply with laws on "intellectual property". Intellectual property allows people to own their creativity and innovation in the same way that they can own physical property. One example of intellectual property is copyright. Q. What are "moral rights"? A. Moral rights are a type of intellectual property that arise automatically in literary, dramatic, musical and artistic works. Essentially these rights are concerned with protecting the personality and reputation of the author. Q. Is there a separate User Agreement for eBay Express? A. No. We have the same User Agreement for both eBay.co.uk and eBay Express. We also have the same Privacy Policy for both sites and the policies on eBay Express are nearly the same as the policies in place for eBay.co.uk. Related Help topics |
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