How can I receive my money more quickly?

The following may help get your funds released sooner.

• You receive positive Feedback from the buyer.
• You already have an established selling account – one with more than 90 days since the first successful sale. (This allows you to get your money faster starting with your next transaction. The payment hold still applies on your current sales.) Here's what you need to do:
  1. Go to the Remove new seller holds page.
  2. Sign in using the new eBay account you just created.
  3. Enter the user ID, phone number, and postal code that are linked to your established eBay account, and then click the Submit button. We'll send you a PIN at the email address that's registered on your established account.
  4. Obtain the PIN we sent to the email address linked with your established account.
  5. Enter the PIN in our Confirm account ownership page, and then select the Submit button.

I don't remember the info on my account. Is there a way to obtain it?

Yes, you can find the phone number and postal code linked to your established account by following these steps:

1. Go to My eBay and sign in with the user ID and password from your established account.
2. Place your pointer over the Account tab and select Personal Information from the drop-down menu.
3. Below the Email and Contact Information heading, you should see your registered name, address, and phone number. If any of the details are not current, update them by clicking the Edit link on the right.

I sent info about my account, but it didn't work. Why?

This is probably because your account doesn't have a successful sale that's more than 90 days old. You’ll need this in order to remove the new seller hold.

Where do I get the PIN?

We sent it to the email address that's linked to your established account. If you don't remember that email, here's how you can get the info:

• Go to My eBay and sign in with the user ID and password from your established account.
• Place your pointer over the Account tab and select Personal Information from the drop-down menu.
• Below the Email and Contact Information heading, you should see your registered email address.

What if I didn't get the PIN?

If you're checking the email that's linked to your established account, check your inbox again in a few minutes. It's possible that our email just hasn't gone through yet. You should also check your email's junk or spam folder – it might be in there by mistake.

Why isn't the PIN working?

There may be few reasons for this. Try one of these possible solutions:

• Copy the PIN from the email we sent, and then paste it in the Enter PIN box on the Confirm account ownership page. This ensures you're entering the correct PIN.
• If you didn't get the PIN, click the Resend PIN link at the bottom of the Confirm account ownership page. You should get it within a few minutes. If you still don't see our email, check your junk or spam folder – it might be in there by mistake.
• You may have exceeded the number of attempts to enter a PIN. Click the Start over link on the Confirm account ownership page and try again.
• There might be a technical issue on our end. Please wait a few minutes and try again.

If none of these work, please contact us.

If I've already proved that I have an established account, why is my money still being held?

If you've sold items before going through the process of removing the new seller hold, payments for those items are still subject to a hold. (PayPal may continue to evaluate your account to determine if future payments will be held or not. Visit PayPal for complete details of PayPal holds policies.)