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When purchasing from UK-based private sellers, buyers will pay a fee which is already included in the item price.

The Buyer Protection fee is calculated as:

• A flat fee of up to £0.10 per item, and

• 7% of the item price up to £20, and

• 4% of any portion of the item price from £20 to £300, and

• 2% of any portion of the item price from £300 to £4000

There’s also a cap on the total fee amount that the buyer will pay. Any portion of the item price over £4,000 won’t incur any additional fees. When your buyer purchases multiple identical items in the same order, they only pay the flat fee once. 

The minimum listing price will continue to be £0.99 for Buy-It-Now listings, and £0.01 for Auction listings.

The Buyer Protection fee isn’t an optional fee and is applied to all listings* by UK-based private sellers. 

*Excludes Vehicles, Classified Ads, and Property

We’ve made it free to sell for private sellers, so it’s easier than ever for more sellers to bring you a wider variety of things you love. To support this change, we’ll charge a buyer fee to cover Buyer Protection services and ensure a trusted experience when purchasing items from private sellers. For listings by business sellers, Buyer Protection is added at no extra cost, since business sellers already pay transaction fees with each item that sells.

Buyer Protection is included at no cost for purchases of listings from private sellers not registered in the UK.

Buyer Protection excludes Vehicles, Classified Ads, and Property.

Easily get in touch with us through this page, or by clicking “Help & Contact” on ebay.co.uk—we’re here to help. You’ll be able to connect with us by phone any time of day or night. Online chat with an agent during UK customer service business hours (8am - 10pm Monday to Friday, 8am - 9pm Saturday and Sunday). Automated agents will be available on chat outside of business hours.

Our technologies and programmes are designed to regularly monitor and flag suspicious activity including potential fraud, and take action to prevent harm before it happens.

We also enforce a comprehensive set of policies designed to create a fair, safe and efficient marketplace for both buyers and sellers. These policies cover various aspects of the customer journey, from listing an item to post-sale obligations.

One of the ways we protect customers is through our funds policies. We typically make funds available to private sellers only after the order is considered delivered or complete, which is determined by the delivery method. When a private seller has met the required criteria, including number of sales and cases, they can receive their funds faster. We may also place a hold on funds if there's an open case or dispute on a transaction, if a buyer reports a problem with the order, if the seller's account is flagged as restricted or suspended, or if the seller has a negative account balance.

We’ve still got you covered with secure transactions, thanks to payments that are encrypted end-to-end and handled by our trusted payment partners, whose secure technology processes transactions safely and reliably.

Yes, Buyer Protection applies to purchases from business sellers on eBay.co.uk at no extra cost.

You can find if the item is being sold by a private or business seller from the item page. On the eBay app, you’ll see “Registered as a private seller” or “Registered as a business seller” under “About the seller”. From the website, you’ll see “Private” or “Business” next to the seller’s username.

The Buyer Protection fee is included in every listing by a UK-based private seller (excluding Vehicles, Classified Ads and Property) and is calculated as:

• A flat fee of up to £0.10 per item, and

• 7% of the item price up to £20, and

• 4% of any portion of the item price from £20 to £300, and

• 2% of any portion of the item price from £300 to £4,000

When purchasing multiple quantities of one listing, the flat fee up to £0.10 is only charged once.

For example:

If you purchase two different items from the same private seller, the flat fee is charged per item.

For example:

Buyer Protection is a new programme that applies to all purchases on eBay.co.uk, and includes 24/7 customer support, risk monitoring and fraud detection, and secure transactions. Additionally, when you buy from a UK-based private seller, a Buyer Protection fee is included in the item price.

eBay Money Back Guarantee is an additional layer of protection on your purchase. If an item doesn’t arrive, is faulty or damaged, or doesn’t match the listing description, you can request a refund within 30 days of the delivery date. This service is free and applies to mostitems on our site.

Most purchases are covered by eBay Money Back Guarantee, our free protection programme that offers refunds if the item hasn’t arrived, is faulty or damaged, or doesn’t match the listing. Learn more.

Of course! If the item is fully refunded, then the full Buyer Protection fee will also be refunded. If the item is partially refunded, the Buyer Protection fee will be partially refunded.

Where applicable, the Buyer Protection fee will always be included in the item price so there are no hidden fees. At checkout, you will see the fee amount underneath the item’s name. Click on Buyer Protection to see what protection is included and a detailed breakdown of the price.