Get more from eBay
with Charity Connect

Charity Connect is a free 6-month programme which offers participating charity retailers training through a bespoke curriculum to launch and grow on eBay.

For your application to be considered, you need to agree to the terms and conditions in the application form, which are also found below.

Eligibility criteria for the Charity Connect programme is as follows:

1. Charities must be a registered UK charity with a trading operation.
2. Charities must be registered with eBay for Charity with an eBay business account by Monday 13 September 2021, and have eBay managing their payments. 

There are limited spaces available on the Charity Connect programme and the final selection of successful applicants is at eBay's sole discretion. We will be reviewing applications against the ambition of the charity to develop their e-commerce offering as well as their capacity to effectively take part in the training programme, for instance having staff available for training calls and regular access to inventory to sell. 

Participating charities agree to:

1. Be registered with eBay for Charity with an eBay business account by Monday 13 September 2021, and have eBay managing their payments. More information on eBay managing payments can be found here. 
2. Be an active participant throughout the duration of the programme (W/C 6 September 2021 until W/C 28 February 2022).
3. Attend and participate in all training offered by eBay.
4. Devote at least two hours of their working week (either directly or via a dedicated staff person) to the training throughout the duration of the programme. This time includes calls with your trainer and reviewing training resources, in addition to putting into practice the tips and skills provided by the training during your normal working day. 
5. Participate in survey research that will help eBay for Charity measure the effectiveness of the programme and make needed improvements.
6. Complete the Starter Form before training commences, and Evaluation Form at the end of the training period. 
7. Abide by eBay’s User Agreement and Selling Policies and understand that any violation may be grounds for expulsion from the programme and/or platform.

eBay will provide:

1. A comprehensive training curriculum that covers core eBay skills and areas, as well as strategies to best utilise eBay’s platform and tools to boost income. Training will cover Seller Hub dashboard, Seller Standards, Listing Optimisation, Shipping and International Sales, Marketing Research, Promoted Listings, Promotional Tools and account-specific training, alongside training from external consultants and service providers in topics helpful to drive awareness of your eBay store, like advertising and social media. Training will be provided via:
1. 1:1 and group sessions
2. Webinars 
3. Learning materials
2. A dedicated customer support team to provide technical and strategic guidance and conduct regular checkups on the health and performance of each charity’s eBay business.
3. Where possible and appropriate, exposure through social media promotions and PR for select charity sellers.
4. A one-year complimentary Shop subscription subject to the eBay Shops terms and conditions. This subscription will automatically renew at the end of the programme, at which time sellers may:
1. Continue the subscription level or opt for a different level, both options at their own expense
2. Cancel the subscription