UK eBay Money Back Guarantee

Free automatic coverage

Shop hassle-free with eBay Money Back Guarantee. There's no extra fee, and it covers the purchase price and original shipping costs on eligible purchases.

Find out more

Reach out to your seller

If your order hasn’t arrived or isn’t as described, contact the seller within 30 days of the actual or estimated delivery date.
Go to My eBay
Not resolved? Let us know.

If you’ve talked to your seller and can’t come to an agreement after 3 business days, just let us know and we can help.
Get in touch
We’ll get your money back

You can count on hearing from us within 48 hours.

We’ve got your back

eBay Money Back Guarantee applies to most purchases. For full terms and conditions, see our policy.

Read the policy

It’s easy to make a return

Check the seller’s return policy before buying an item, then follow these simple steps.

Start your return

Select the item you want to return from your purchase history in My eBay.
Visit My eBay
Ship the item back

If the seller asks, send the item back as soon as possible using their preferred return method.
Receive your refund

If the seller doesn’t refund your money, we’re here to support you. Just reach out to us.
Get support

Need some help?

Connect with a real person anytime, or send a chat for quick answers.

eBay Money Back Guarantee

Free automatic coverage

Follow these steps to get your refund

Reach out to your seller

Not resolved? Let us know.

We’ll get your money back

We’ve got your back

It’s easy to make a return

Start your return

Ship the item back

Receive your refund

We’ve also got you covered with these protections

Buyer Protection

Authenticity Guarantee

Need some help?

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